Incident reassignment count

[JuileeD]

Hi,

We know how INC reassignment counter works.

We have a requirement here that the counter should display the number based on group assignment sequence and not the latest counter number. i.e if an assignment group is changed 5 times, the reassignment count should display the sequence number of assignment groups changes in incident_metric table. e.g 1 for first group, 2 for second group, 3 for third etc.

Also this should exclude specific groups: group 'ABC' and group 'XYZ'. If one of these are default Assignment groups for an INC, it should not consider these groups for reassignment counter. Just exclude it.

Thanks in advance!

[Abbas_5]

Hello @JuileeD,

Please refer to the below link's:
https://www.servicenow.com/community/itsm-forum/reassignment-count-in-incident-management/m-p/465051

https://www.youtube.com/watch?v=NT_00I-VUR0

If it is helpful, please mark it as helpful and accept the correct solution it will be helpful for someone who looking for similar kind of solutions.

Thanks & Regards,

Abbas Shaik

[JuileeD]

Nope! This doesn't help.

I have already checked existing questions/articles but none of them match this requirement.