Incident States and definition guide

[Sharad_Mehra]

Hi Team,

Anyone has any guide regarding Incident states and its definition(use) old/New model.

Thanks

[ersureshbe]

Hi,

I recommend consulting the 'Priority Look Up Rules' table in accordance with the out-of-the-box scenario. This will provide clarity on the matrix. If necessary, adjustments can be made to align with business requirements.

[Sharad_Mehra]

@ersureshbe 

Thanks for response.

Business is looking for out -of-the box Incident States with its definition for old and new model.

For eg. Awaiting Evidence - why it is used(definition)

Thanks

[ersureshbe]

Hi,

I have reservations regarding the assertion that the specified state is custom rather than out-of-the-box (OOB). I suggest utilizing a Personal Development Instance to compare your instance for better clarity. Furthermore, within the customer instance, please refer to the 'sys_choice' table to ascertain the creator of the state by examining the 'Created_by' and 'Created_Date' fields accordingly.