Hello everyone, I’m currently experiencing an issue with the ‘Also requested for’ functionality. I have a ‘requested_for’ variable on my catalog item, and I’ve enabled the ‘Enable Also Requested For’ option. I referred to the relevant documentation a...
We have Virtual agent set up in our SN instance and I want it to communicate with an Azure bot that another team has set up and trained. So one of my users can navigate to the VA in our SN instance ask a questions and the answer is provided from the...
A ticket is created.The user receives a notification email.The user replies to that email.The reply is captured in the ticket's activity log.However, the assigned to person does not receive a notification about that reply. and not updating in additio...
I am bit confused between Service Portal Agent Chat configuration or a (legacy) Virtual Agent Service Portal widget, and which one i use. Please help me.
hello, is it possible to update work note whenever a field value is changes without using business rules ? thank you
Hi, has anyone seen this issue before?The comments field is missing, and I am receiving the following messages only on one incident:Error: java.lang.NullPointerException: Cannot invoke "String.startsWith(String)" because "this.fNewDisplayValue" is nu...
I have Virtual Agent configured in my client instance, and chat summarization is working as expected after handover to a live agent. This was my reference articlehttps://www.servicenow.com/community/itsm-articles/install-and-configure-chat-summariza...
how do i add a breakdown source which is present in Project table and its need to be add to demand indicator ?
We recently installed the 'sn_dpm' plugin in a customer instance. It caused the access restriction to service & service offering field in incident, problem, change forms for users having 'itil' role. On investigation we found that the plugin install...
There is a field in alm_consumable table named 'request line' which is a reference field from RITM table.Now the demand is if someone choose the RITM in request line field that the Ritm field value Location and Assigned too should be auto populated ...
Hi team, I am unable to pull ADD button on Service OPeration Workspace for related record. It showed up once or twice but when I refreshed the form it diaaspeared again.Action Assignment is enabled for "Add child incidents to incident". please let me...
Hi All,I'm new to On-Call scheduled implementation. I'm using OOB default escalation workflow. My trigger rule is on P1 P2 tickets. But when i create a incident my workflow will start in between if i change the Priority to(P3/P4) i still see escalati...
HI Community, I have a requirement, "Stop updating any attributes for the computers in disabled state to in retired OU"We need to stop updating the computer records when the state is in retired state... we are using a robust transform map and the dat...
Hi here i am passing catalog item variables in the notification like - but its not reflecting back as seen above notification is mentioned above buts its not reflecting what wrong am i doing here .. thankss
Hello Everyone, I have once requirement Work start date(time at set the Change request set to In-progress) be set automatically when the change request state moves to the implementation state, and should the work end date be set when the chan...