Resolved! How to re-open closed Incidnets and Problems
Hello community,I'd like to know how to re-open closed Incidents and Problems when we close them by mistake.If you know the OOTB solutions, it's ideal for me.Thank you.
Forum Posts
Give particular user access to attachments for a particular table.
I want to give a user attachment ability only on a table. The user should not be able to edit other fields on the record, he/ she should only be able to access the attachment on the form. There are some already existing write ACLs on the table for ot...
Outlook Actionable Messages
Hi all, I would like to start using Outlook Actionable Messages for our employee survey to increase response rate, but it doesn't support two of the questions we use today - image scale and multi-select choice. Are there any plans to include additi...
Add print button to document viewer
Hello Everyone,Have you ever implemented a print button to document viewer? If yes, can you let me know the steps which you've performed. ThanksArun
SAM:software entitlement [alm_license ] total cost shows zero in list view and shows $15 in formview
SAM: software entitlement [alm_license ] total cost shows zero in list view and shows $15 in form view.what might be the reason?
Resolved! ServiceNow main first call decks and general overview decks
Looking for a place to find all main ServiceNow Decks as well as module decks to present internally and to clients
Virtual Agent Timeout During Coupa Integration via RPA
Hi Community,I'm currently working on a project that integrates ServiceNow's Virtual Agent with an RPA bot to retrieve invoice data from Coupa and SAP. However, I'm facing a timeout issue.Here’s what happens:The Virtual Agent initiates the process an...
Resolved! flow designer approvals
hi , i am generating approvals when i submit the catalog item from the portal using flow designer but when i submit the catalog item it , its generating approvals on the request table as well which i dont need , 'how can i stop generating approvals...
Is it possible to add a promotional banner /alert/balloon like comment under category on portal
I want to add a banner or clickable link on the portal under any specific category, is it possible? if yes how we can achieve this.
Resolved! transform map action delete update create
Hi,I have a transform map to the core_company table, i modified my csv file to add a column i called action_type, i want to update, create or delete through the action defined. I created a script in the transform, but it doesn't work, can someone hel...
Insert a message into virtual agent chat while waiting in the queue
Hi Community, I’m trying to make text bold in a Flow Designer custom action by sending a message using the sn_connect API. Here’s the code snippet I’m using: javascriptCopy codevar conversation = sn_connect.Conversation.get("2064fa3919010300964f5270e...
Resolved! Execute Flow when Comment is added to an Incident
How do I create a Flow in Flow Designer to run after a Comment is added to an Incident? It is easy enough to specify the trigger condition (Additional comments changes), but how do I access the comment itself, which is a journal field?
Resolved! Issue with the email script
Business rule - (function executeRule(current, previous /*null when async*/ ) { var fields = current.getFields(); for (var i = 0; i < fields.size(); i++) { var field = fields.get(i); if (field.changes()) { var nam...
enhancement request questions
Currently, in my organization there are very generic questions ask to generate an Enhancement request.What are some questions you guys ask on your ServiceNow portal to create and ENHC ticket?
Catalog Client script to append dyname variable to end of short description
Hi! Looking for some help with getting a catalog client script to append a variable value to the end of short description. I have been using Now Assist to generate script but when I submit test tickets the value is not added to the short descriptio...
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