I have an requirement to automate the process to add a user to the Distribution List in Outlook. Example: If I submit a request with below details the 'itil Test' user should be added to the DL mentioned in the form (if required we can create another...
Hi Team , There are two ip switches are there in the class (ip switch ) whenever mid server run on every month , company name changes every time and this is happen only two records in the IP switch(cmdb_ci_ip_switch). Can you tell why the location ar...
I have select box variable on catalog item, variable name is customer company code, these company code options are coming from custom table, I am using get catalog variable and want to check if user selected company code 'a', b etc, but its not showi...
Greetings everyone, I'm trying to automate sending an formatted email that includes data from a report. A lot of solutions I've seen are just to attach an report to that email, but this isn't whats required of me. Iv'e tried using the <mail_script> ...
The above is the snippet of the demo dataset being used to train ( Count is 30000), i tried to train the Predictive Intelligence to predict the category based on the input from short description but i am faced with the issues where it shows Waiting F...
Can anyone please guide me how to take back up all my saved data?
Hi , I'm trying to modify the on-call schedule modal in ServiceNow to display the business phone instead of the mobile phone when both numbers are populated in a user's profile. Currently, if both the mobile and business phone fields are filled, the ...
Hi All,When I open a Knowledge Article in Service Operations Workspace it shows the article in kb_view. The URL is like this/sow/kb_view/kb_knowledge/sys_id. Is there a way when knowledge article is clicked from the All Articles list in Service Opera...
Hi Everyone, Anyone can provide me with ITAM(SAM, HAM) interview questions along with some real-time use cases.How can I explore Servicenow ITAM module on YouTube and Udemy there aren't any classes any one can suggest to me Thanks,Mustafeez.
Hi all,my wait for condition is not working in work flow if I am applying on import set table.below is the script // Set the variable 'answer' to true or false to indicate if the condition has been met or not.var importvalue = new GlideRecord('sys_im...
I am working on the Announcements in ServiceNow. In this, I want to show all banner announcements without clicking the "Expand all" button on the ESC portal. Has anyone worked on this type of functionality? The announcement type should be Banner . ...
Hello team,Could you please help on this.I should be able to move a Requested Item to a new group and cancel the OLA. And I should be able to obtain a Requested Item from another group and have my OLA added to it. Thanks,Madhusudhan.
Hi All,I need some help regarding the SLA breach,A caller from Hong Kong location raised an incident on 19th June, the ticket got assigned to a group where each member is from US location. Since 19th June was a holiday in US and no member was availa...
There are 1956 duplicate incident records created within a span of 20 minutes. After careful examination, we understand that these were created because of the inbound action 'Create Incident'. It has generated 1956 duplicate records even though we ha...