Hi all I could do with a some assistance in producing a script, be it a client or business rule, to update the variables on RITM ticket once the state has been updated to completed. This will be anonymize end user customer data. So ideally I would ...
Hi There. I want to create 2 UI Action buttons "Approve" and "Reject" in this form that appear while impersonating BCM Planner. I want if I click on Approve then it should change my form's state to Approve. And if I Reject then it should change my fo...
Hello If I have a variable set based on the catalog item, the help text will change based on the catalog item and also based on the languageSo i created a translated text but i need to be different based on the catalog item.Thanks
Hi, I need to write a fix script which will do:1. Map the field from xml.2. there is one responsibleID field which needs to fetched from xml and map to another table's manager field which is a refernce field which refers to sys_user table...how can i...
I have two checkboxes as shown in image, based on the selection I need to filter the references in the "Enter Client Name" reference field. For e.g if "G" checkbox is selected the the reference field should show only clients related to "G" and if "US...
I am currently looking to use the Microsoft Connector in Copilot Studio to connect to our domain separated instance in ServiceNow. Is there a way to limit the scope of the OAuth Application Registry I'm using for authentication to a single Domain?
Hi Everyone,I have a requirement of making attachment mandatory based on the value(Select-box) in one of the catalog item. So, instead of generic attachment(paper clip icon) I have used attachment variable in catalog item. Please refer below image fo...
m setting up a bi-directional integration with Jira and just started testing the connection. The Spoke is already installed and the Connection and Credential have been setup (using Basic Auth with API Key). When I tried using the 'Create Issue' Jira ...
Hey all,Is there any concern removing "currency" from the sys_properties - glide.ui.list_edit_ignore_types? I can't find anything online or on the forum.The only thing I could think of if there's a script onChange firing from demand.Thanks,Camden
Hi everyone,I've been trying to link servers to business applications using the cmdb_rel_ci table, but the results haven't been enough. I'm looking for straightforward methods to connect these two elements.What approaches or best practices have you u...
Hi all,I am seeking perspective on the rationale and industry practices regarding the customization of stages in ServiceNow ITSM workflows. As you may know, stages are not included out-of-the-box in ServiceNow ITSM, unlike ServiceNow CSM, which provi...
Hi There, I Want to create my two custom fields in this form.How can I configure the same. kindly help me out on this.Thanks in advance.
Hi,When navigating to Self Service > Service Catalog in developer instance instead of showing catalogs it is showing as 'DOD Public Catalog items' in Native view. Also, when trying to 'Create Request' from Incident it is not showing all the catalogs ...
HI Community, I have a scenario where in a record producer there is variable called "description" and then submitting the form the value entered in description field need to be displayed in the additional comment of that record. How can we achieve th...
I have implemented the virtual agent bubble icon in service portal page and through the bubble icon we can initiate the chat with the agents.Issue :In service portal there is a Chat Tile icon available, when the user clicking on that Chat tile icon ...
