If incident reassigned 4 times then callers manager should notify.

If incident reassigned 4 times then callers manager should notify.

Is it possible to run (using a script) a Performance Analytics Data collection job?

Hi gurus!I´m wondering if such thing is possible, I have PA Data Collection job that runs "on demand" using 2 basic parameters:- A fixed start date and a fixed end date-a couple of existing indicators that are added in the indicators list Currently i...

Getting duplicate message with text input in VA

Hi, I am going crazy because I keep getting a duplicate of the prompt message after the user has entered a text string.I am using a text input to be able to use the contextual search.I have created a new topic with only this and it still doesn't seem...

How to submit the Record producer using Background Script

Hi everyone, We have requirement, that with one table field values need to submit a record producer. when I'm trying to submit a record producer using Cart() below script for your reference. please share your solutions and suggestions with me var car...

Give usecase on each topic of csa

how to access to service portal without put "sp" at the link end

Display emails instead of user names in Edit list collection.

Hi All,How can I display the 'Email ID' in the input field instead of 'Name'? When we create a RITM below that you can see approval ,on right hind side u will see Edit Button when we click on that we will able to see collection of user .so In my case...

How to call email address from Sys Prop. to ctalog variable.

Hi,for a custom application we have created a record producer, in the form we have a choice field(wd_list) having 4 choices and a single line text(email_list) field. Now the requirement is, for every choice selected in the wd_list we want to copy ema...

Unable to create problem task

Hi I am Unable to create Problem task there is some error Invalid update even after deactivating current.setAbortAction(true);But I am able to create problem task in Service operation workspace (SOW)view that is agent viewnot able to figure it please...

Another extend table issue

Table A -> 2 Fields Table A5 and Table A1 etc Table B-> 2 Fields Table B1 and Table B2   Table B1 field is referencing to Table A  Table B is extended from Table A So if I create a record in Table B, the empty record is creating in Table A, the empty...

Invalid update while submiting problem task

HiI am geting error invalid update while submiting problem task can please guide me to fix itI wrote data policy where short description, assign group and assigned to is mandatoryonce I fill all mandatory fields  and submit I am getting below error T...