Incident - Virtual Agent Channel is missing

[Mark52]

Hi Team, Upon checking the channel in the incident table, there is no option for virtual agent but checking the choice list for the channel field, the virtual agent option is available for task table and universal request table.

What should I do so that the virtual agent option in the channel would be available in the incident table? 

[Sujatha V M · Accepted solution]

@Mark52  By default on the incident table, the channel is not displayed.

On reviewing on the instance its found that it requires manual creation of the choice value to incident table as below,

Please mark this as helpful and accept it as a solution if this resolves your query.

Thanks,

Sujatha V.M.