Forum Posts
Resolved! CMDB & Cmdb_ci
Hello FolksCan anyone explain the major difference between the cmdb & cmdb_ci tables in ServiceNow?I understand that cmdb is the parent of cmdb_ci. But what is the key difference between them?Also, can we say that cmdb stores both assest and CI relat...
Resolved! Custom Workspace
Hi Everyone,I am working on a Custom Workspace and whenever the user navigates to the Homepage of the workspace, a greeting Message Welcome ${UserName) should be Displayed at the top. I know that the logged-in User details are stored in Page properti...
Preapproved change order
When creating a preapproved change (using change models) is there a way to sort the templates by alphabetical order? Or is there some type of grouping ability (such as using categories) so that the user is not presented with all the templates? Thanks...
204 error in Worker API
Hi Team, We are trying to fetch data from workday using get worker API and in Look up employment info data stream we get error "Execution halted because the getNextPage pagination variable was set to false" can you help on this Please
Action and Action reason are empty in email attachment
Hi Team, When the email is sent the attachment are not getting attach to target. Action and action reason are empty
CSI: CIM and Agile coexisting in a healthy manner
We have Agile module available as well as are implementing CIM shortly.- What do the integration points look like?- What should be managed where - How can we best set this up this integration to avoid resources needing to work in two modules and to ...
User criteria script
Hi, I am trying to create a user criteria to check the user's state using a script. I noticed that in sys_user there is a reference field called location.parent pointing to the cmn_location table. I don’t know how to do this dot walk. I also noticed ...
Report Knowlege Gap Button on Incident Form
Hello I want add a button Report Knowledge Gap for creating a KFT. Is there in workspace. I want on the incident form directly. I don't know how I can activate. Is not there on the resolution notes or on the related list
Notification email for incident alert
Good morning,it is requested to implement the following email notification for the table Incident Communication Plan [incident_alert]"All IA with Assignment group= ITAM_XXXXX if they have expired "Estimated Recovery Time | u_estimated_recovery_time" ...
Now assist option not display in create catalog irem
Hello Community! I want to develop now assist with virtual agent uses cases.For that I choose now assist with virtual agent catalogue generationBut when I am trying to create catalog item from catalog builder , now assist option not display in left o...
approval for linemanager.manager
How to achieve the below scenario using scheduled script ?*A. For a catalog item, send approval to requester’s manager.B. If manager did not approve within 3 days then send that approval(eventqueue) to lineManager’s.Manager.C. If that person (lineMan...
Issue with updating RITM records is triggering a large number of emails
var ritmGR = new GlideRecord('sysapproval_approver');ritmGR.addEncodedQuery('state=requested^sysapproval.state=4'); // Target approvals for specific RITMsritmGR.query(); while (ritmGR.next()) { // Set approver state to rejected ritmGR.state = '...
Variable sets to be moved in UAT/Prod
Hi Experts,how come that my variable sets (created by me) is not readable or detected when transfering update sets, is it needed to be integrated within the instance first? like it should belong first to the instance or are there any other way for my...
Copy Change Requests
I have an UI action called copy change which copies all the tasks and some of the fields from original change but to move further in state from new to access we need peer review button to click on to generate peer review task and move further for app...
