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Resolved! Order Guides

HelloI have to auto populate a catalog item field by combining 2 fileds of my order guide. How can I do it ?

SallaMbaye by Tera Contributor
  • 379 Views
  • 2 replies
  • 2 helpfuls

Resolved! Filter CI based on category = software

Please find the solution for below problem statement: We have created two variables - category and Configuretion Item for record producer, we wants to achieve - If Category=Software, Configuration Items selection to be limited to Applications. , They...

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Multiple Replies to Resolved Email creates New Incidents

As designed, if someone replies to a resolved incident email, if the incident state is at Closed, it creates a new email However, the issue we are running into, is that person replies to that resolved incident email, with the same watermark, multiple...

terrieb by Tera Guru
  • 171 Views
  • 1 replies
  • 0 helpfuls

Typing Indicator not showing in chat bot

Hi team,For some reason typing Indicator is not showing in the chat bot in virtual agent..Can anyone help me on this why it is not showing? Do we need to enable anything for this? 

lucky6 by Tera Contributor
  • 300 Views
  • 2 replies
  • 0 helpfuls

Keep Active Directory (AD) and SNow user managers in sync.

We currently use LDAP to import our AD users into a service now user table where the reporting manager is mismatched for the few users. For few users admin accounts of their reporting manager is being tagged. I need correct it and make sure that AD a...

sai9845 by Tera Contributor
  • 578 Views
  • 4 replies
  • 0 helpfuls

SLA Breach on due date

I have a client who wants a task to have a 4 day SLA.They want the SLA to start 4 business days before to the task's Due Date.I am trying to use a script in the Relative Duration table (cmn_relative_duration).The script appears in the SLA Definition'...

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mikereaves by Tera Expert
  • 347 Views
  • 1 replies
  • 0 helpfuls

Collaborate tab in workspaces

Hello, In SOW, on the incident form there is the collaborate tab I want the same thing for the problem form and if it is possible for SOW and CSM/FSM workspace. Any ideas? Thank you,Elena

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Virtual Agent Profanity filter

Hi, i configured the virtual agent within the san diego release. I am trying to use the profanity filter for the virtual agent. I download the correct plugins as per the documentation, but it dosnt work for the virtual agent. Is this option only for ...

Krissy by Giga Guru
  • 667 Views
  • 2 replies
  • 3 helpfuls