Information from RITM to tasks and Emails in an execution plan

[johnrob18]

I have created a startes, movers, leavers entries in the ServiceCatalog, created EXECUTION plans for each process, created a number of variables for each process.

The execution plans sucessfully create RITMs that containg all the information in the variables for each selection.

I now need to be able to pass the information in the varables to the tasks and to make decisions based on the content of the fields. For example: - a region field contains 4 countires, each country will have a different process and so different tasks will need to be created.

I have attached examples RITM1 & show thw RITM created,  task 1 show the task created with (stubs) where we need information form the RITM and Email1 show th Email sent - where I also need information from the RITM

How do I get the varaibles from the RITM into the tasks and Emails? And how do I make decisons based on the field content?

[Mark Manders]

Please share the attachments as well. That makes it easier to understand what isn't working.

[Mark Manders]

OK. Those screenshots don't help. How are you processing these? Do you have a flow or workflow behind it? If not, you should, because that makes it ease to copy the variables from RITM to task.

[johnrob18]

OK - there is not a flow behind it . I have just created an execution plan for each request.

Can you poit me at an example of a Service Request flow , I have not created one before.