Information from RITM to tasks and Emails in an execution plan

[johnrob18]

I have created a startes, movers, leavers entries in the ServiceCatalog, created EXECUTION plans for each process, created a number of variables for each process.

The execution plans sucessfully create RITMs that containg all the information in the variables for each selection.

I now need to be able to pass the information in the varables to the tasks and to make decisions based on the content of the fields. For example: - a region field contains 4 countires, each country will have a different process and so different tasks will need to be created.

I have attached examples RITM1 & show thw RITM created,  task 1 show the task created with (stubs) where we need information form the RITM and Email1 show th Email sent - where I also need information from the RITM

How do I get the varaibles from the RITM into the tasks and Emails? And how do I make decisons based on the field content?

[Slava Savitsky]

Execution plans are easy to configure, but only offer very basic functionality and are only useful for linear processes. To set up a more advanced request fulfillment process, consider using Workflows or Flows.

As for emails, you can include data from service catalog variables into email notifications, no matter how you set up your fulfillment process.