Hello Folks,Please help me to understand for below,I have 1 incident record which was not assigned as per the expecting , for all other records happened as expected.Issue is incident usually picked- up assignment group if any user raises the incident...
Hi All,can we add new menu items next to admin as shown in below picture. Can we hide any menu items and if yes, how can we achieve it. Thanks!
Hi, all, This is my first time requesting assistance on the forums, so I extend my apologies if this confuses anyone who may want to help out. My team is looking at adding a reference field to the [alm_hardware] table which refers to the Manufacturer...
The requirement is to show the list of Knowledge Articles the logged in user has and show the list in Virtual Agent. For example, If Steve Jobs has subscribed to Apple products, he should be able to see the list of KBs pertaining to Apple in "raise a...
Hello Everyone, We need to send the incident details to the user on Slack via the virtual agent bot, and the user will respond (for example, he needs to update something in that incident via that bot). Does anyone did like this setup? Thanks
We had an incident come in on some weird SLA issues that seemed to appear. I was going to see if anyone had info on if the SLA stoppage needs to happen manually (ex: Agent changes state to ready from new. SLA acknowledgement should stop.), or can a s...
Hi,I have a requirement to get data from Azure Service Bus queue and store it in a custom table with in ServiceNow. From Azure end, they gave me a connection string for SAS and I am not sure on how to Implement as it is in Node.js and how to use it i...
I am in Vancouver but still i am getting the below UI, any idea to upgrade to new change UI that you can see in second image.
Installed Plugins:The Problem Management Best Practice — Madrid (com.snc.best_practice.problem.madrid)The Problem Management Best Practice — Madrid — Knowledge Integration (com.snc.best_practice.problem.madrid.knowledge)Issue:As per the OOB functiona...
Hi all, I have two service catalog items. These have two different flows with stages. Both flows have the stage: Completed on the flow designer. See below. However, I realized that with one of the flows, the "Request Completed" (triggered by stag...
Hello everybody, Is there an easy way to hide the makred filter in the esc?
is it possible to do check in Virtual agent like the id badge scanning in Walkup experience ? or even scanning of the laptop serial number and identify the user thru the scanning and open inc or request ?
We want to notify another on-call schedule group (Managers group) if an High priority Incident is still open after 45 minutes (the Incident is already assigned to a on-call member of the assignment group(not the mangers group)). So the managers group...
Hi all,I need help in one use case. In Virtual agent we need to provide user a option to select which will come dynamically from the table.Detail:We are showing some topics from Employee Center in our Virtual Agent and As We have connected content fo...
To access Virtual Agent Analytics Dashboard to ITIL users giving chat_analytics_viewer role is best practice or not.Without giving ITIL users are not able to access dashboard and getting below error. 403 you don't have permission to access this page
