Invalid Update in new call functionality

navinsaxena
Giga Contributor

Hi Guys, Looking for your help in resolving this issue. I am getting Invalid Update when i am trying to create incident or change request. new call for is populating caller field with the value coming in the URL. 

here is the url

https://..../nav_to.do?uri=%2Fnew_call.do%3Fsys_id%3D-1%26sysparm_stack%3Dnew_call_list.do%26caller%...

 

I appreciate quick help

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