Invalid update while submiting problem task

[Research]

Hi

I am geting error invalid update while submiting problem task 
can please guide me to fix it

I wrote data policy where short description, assign group and assigned to is mandatory

once I fill all mandatory fields  and submit I am getting below error 

Thanks

[SyedMahemoH]

Hi @Research,
I Hope you are doing well!
Check if a Business Rule has been written with the code: current.setAbortAction(true);

If not Try this one 
var task = new GlideRecord('problem_task');
task.get('sys_id_of_your_record'); // Replace with actual sys_id
task.short_description = "Test update";
task.update();
If this script fails, then ACLs or Data Policy are blocking updates.

[Research]

Hi all I Have deactivated abort action Business rule and data policy I created still I am facing same issue any suggestion please help me
Thanks

[Shivalika]

Hello @Research 

Is it happening while saving the new record always -  Irrespective of whatever field values you are filling ? 

Please check ACL if there is any that is blocking problem task update - are you doing all this  admin access ? 

Also please verify that the assignment group and assigned to you are using are active and correct, assigned to should belong to the group. 

Lastly, try creating a new problem task record using a background script and see if there is any blocker. 

[Research]

Hi @Shivalika 
I am filling only mandatory fields
I also checked with background script no luck
But I am able to create problm task in service operation workspace(SOW) Agent  view 
Issue in default view