Inviting another agent for help in the chat conversation instead of chat manager.

[Gayatri0506]

Hi Team,

Inviting another agent for help in the live agent conversation is possible instead of adding the chat manager for help in Agent chat. 

[Sumanth16]

Hi @Gayatri0506 ,

https://www.servicenow.com/community/agent-chat-routing-and-sidebar/part-2-how-to-join-an-ongoing-ch...

If I could help you with your Query then, please hit the Thumb Icon and mark it as Correct !!

Thanks & Regards,

Sumanth Meda

[Gayatri0506]

Not looking for manager can we add any live agent in the chat instead of manager .