Track where the field change has been made

[asdfdfas]

I have a Field in the Requests ticket that changes after something is processed (it might be a business rule but I could not find which one).

After it is processed it appears a blue circle which says who changed it, is there any possible way of seeing what script has been executed?

[James Chun]

Hey @asdfdfas,

If you know how to replicate the issue (preferably in the non-Prod as well 🙂 ), you can try using the Script Tracer (https://docs.servicenow.com/bundle/washingtondc-application-development/page/script/debugging/concep...) for debugging.

Hope it helps

[asdfdfas]

Thanks for the answer, I didn't see anything, the BR/ client Scripts do not meet the conditions so the code does not run, I guess that there must be something apart from these two types of scripts

[James Chun]

No worries, looks like the update is reflected on the form without you having to refresh the page. That would mean it's from the server side. Try looking into Workflow and Flow as well.

[Sumanth16]

Hi @asdfdfas , 

You need to enable the script debugger on the table and try to update the field on the form.

Check which business rules are executed. You need to debug the issue by adding logs in scripts.

If I could help you with your Query then, please hit the Thumb Icon and mark it as Correct !!

Thanks & Regards,

Sumanth Meda