Is anyone else showing PDI offiline?

[a02763422]

I see a message stating "We're having trouble opening your instance due to an internal error. We should have it fixed in a few minutes"

[PoonkodiS]

Hi @a02763422 

There is no support for PDI .You have to wait until the issue resolved.The another one option is you will release your PDI and request a new instance in lower version.

Regards,

Poonkodi 

[Aditya_hublikar]

Hello @a02763422 ,

This issue is being faced by multiple users, including some of my colleagues. There is no predefined or official support available for PDIs.

A few weeks ago, my PDI also went into unscheduled maintenance, but it became available again after some time.

As a best practice, try to keep your PDI active and avoid letting it go into hibernation or offline mode, as that increases the chances of such issues.

Also refer this : https://www.servicenow.com/community/sysadmin-forum/pdi-offline-under-maintenance-since-december-202...

If this helps you then mark it as helpful and accept as solution.

Regards,

Aditya,

Technical Consultant

[AndersBGS]

Hi @a02763422 ,

As you might know, there is no support available for PDIs from ServiceNow, hence you're limited to two options 1 - Wait, it should come online after some time

2 - If you get tired of waiting, release the instance and request a fresh installation.