Is anyone else showing PDI offiline?

a02763422
Mega Contributor

3 hours ago

I see a message stating "We're having trouble opening your instance due to an internal error. We should have it fixed in a few minutes"

 

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2 REPLIES 2

PoonkodiS
Mega Sage

an hour ago

Hi @a02763422 

There is no support for PDI .You have to wait until the issue resolved.The another one option is you will release your PDI and request a new instance in lower version.

 

 

Regards,

Poonkodi 

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adityahubli
Tera Guru

53m ago

Hello @a02763422 ,

This issue is being faced by multiple users, including some of my colleagues. There is no predefined or official support available for PDIs.

A few weeks ago, my PDI also went into unscheduled maintenance, but it became available again after some time.

 

As a best practice, try to keep your PDI active and avoid letting it go into hibernation or offline mode, as that increases the chances of such issues.

 

 

Also refer this : https://www.servicenow.com/community/sysadmin-forum/pdi-offline-under-maintenance-since-december-202...

 

If this helps you then mark it as helpful and accept as solution.

Regards,

Aditya,

Technical Consultant

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