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Is it possible to add "Speak to IT" to underneath the Virtual Agent icon.

Narayan K
Tera Expert

‎03-26-2025 02:02 AM

Hi there,

 

 I have requirement to add some text underneath of the Chat Icon of virtual agent. I checked different articles from ServiceNow, but I don't think it's possible. If it's possible then how can I configure that? Incase if it's not then is there any documentation from ServiceNow which support that?

NarayanK_0-1742979722410.png

Thanks!

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Community Alums
Not applicable

‎03-26-2025 02:17 AM

Hi @Narayan K ,

Using Service Portal Configuration, you need to (clone and) edit the OOTB Portal Widget "Virtual Agent Service Portal Widget" (sn-va-sp-widget). You'll want to update the HTML (and CSS) to customize the look of it.

 

Please refer to this article : https://www.servicenow.com/community/virtual-agent-nlu-articles/virtual-agent-feature-bubble/ta-p/23...

 

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