Report to fetch records which are updated after 5 days of creation
Hi all, I have a requirement to create report, INCs updated after 5 days of creation which are close previous month. How to achieve this ? ThanksRoopa
Forum Posts
USD to EURO conversion using transform map script for Import set API
I have a target table field (budget_cost) and source table field (u_budgetvalue) and i want to convert amount coming from third party using import set API and for that am using transform map, please suggest a correct script for currency (USD to EURO)...
Resolved! Notification colour button
Hi everyone, Hope this really does not seem a stupid questionI am working in a migration to the new notifications, however no where in the related scripts or html is there a clear idea on where to change the "View Request" colour, any pointers here w...
Need help in activating the custom topic created without deactivating the Out of the Box.
Have created the custom topic as ''test" so as of now this custom topic is executing the oob contextual search topic block but have duplicated this. The custom topic need to follow the newly created contextual search topic block instead of oob topic ...
List Collector Variables - Dependent on a Value of List Collector Variables
I have lister collector variable 1 which show values of sys_class_name=cmdb_ci_business_app and I want to make another list collector who's value depend upon the selection variable1 value and only show of sys_class_name=u_cmdb_busapp_instance wh...
Resolved! Order of variable Sets when using single row and multirow variables Sets
Hi all I have come across an issue when building a new catalog item that usese multiple single row variable sets and a multi row variable set. I have them in this order:- Single Row Variable Set 1Single Row Variable Set 2Single Row Variable Set 3Muti...
Recommendation in task intelligence
Hello, I am trying to modify the recommendation message in task intelligence recommendation. I would like to show predicted confidence along with recommended assignment group. I have tried adding the field from predictor result table in the recommend...
Attach Out of office email replies to the Customer service case, when the caller is OOO
Hi Everyone, Out of office emails are currently not ingested into the cases. So when the agent(Assigned to) is sending an mail to the caller, they don't see the out of office emails in the case. So it can be that someone is on (sick)leave, and the ag...
Issue with Chatgpt Integration error
I'm Facing an issue while i'm trying to integrate chatgpt with servicenow .Error : You exceeded your current quota, please check your plan and billing details. For more information on this error, read the docs: https://platform.openai.com/docs/guides...
What are communication options/template available "Out of Box" in Incident module of Vancouver
Exploration of available communication options that are available "Out of Box" and how we can utilize them to streamline communications and engagements through ServiceNow. This will include the communications sent by Major incident team such as SMS...
How to implement to trigger surveys in the MS teams after incidents gets resolved
Hi All, I was trying to trigger the surveys on Microsoft Teams channel, when the incident is resolved. Could you please guide me with the configurations? Thanks,Siva
Parsing error: Unexpected token else
post else statement, i am getting this error for on submit client script.any leads please let me know.
"Invalid username or password" when logging in using a password generated by a script
Is there a way to implement the following 1 to 3?Please let me know. 1. Save the initial password created by the script in the password field in password format2. Send an email with the initial password to the automatically created user3. The automat...
Any Way to have Small Talk called without Asking user if topic VA chose is correct?
I'm trying to set up some small talk to give the VA some personality, and cover when the users try to go straight to a agent. We have "Ask user if topic VA chose is correct" turned on, because we want that for normal topic flows, but if users say He...
in the badge integration , how to inform the user that unable to check in ?
in the badge integration , how to inform the user that unable to check in ? is there any way of doing it ? is it using badge event ?
