Retroactive pause in SLA
In the SLA form, what will happen if I only enable retroactive pause, but not retroactive start. If retroactive pause will still work without retroactive start? or we can only use them together(retroactive start and pause)?
Forum Posts
To Allow ITIL users to edit only few columns in the Incident list view
Hi, We do have a requirement to allow ITIL licensed users to edit State, WorkNotes, Comments, Parent Incident columns in list view for incidents where the Source OR Bottler Impacted is Event Monitoring except where incident priority is P1, P2 For thi...
Can we add dependent value in Walkup reason for visit ?
Hello Team, How can I add depedent value ( dynamic selection ) in the "reason for visit" in walkup portal. Like when end user selects reason as "something is not working" I need to populate a dropdown list with options " laptop, desktop, mobile etc"...
Issue in target instance
Hi, In production, the role 'u_aqcc_read' is having 3 members like: A,B,C, so they can have access ready only. In test, the same users A,B,C is having access to edit or write. So when we clone from prod to test the role 'u_aqcc_read' is adding to use...
In dropdown value need to show pop up and redirect to new form.
Hello,I need one condition in which when i select a dropdown value first it show a more information in pop up and when i click ok than it redirects to new page or new form in both catalog form and sp portal. Thank You
Sys User Class Changes
I'm looking for information around modifying the class field on the sys_user table to include an additional class. We have seasonal workers that I'd like to "classify" as seasonal. Also some service accounts/utility accounts that I'd like to classify...
Resolved! How to add help description in report widget? (I'm able to do it with pa widget)
When using PA Widgets, I'm able to add a Description on it that shows up in the Dashboard as a help - info displayed when you hover the mouse over (?) simbol.I need to do something similar in an standard report (not PA) displayed on a Dashboard, is t...
I am trying to export all closed cTask and after export I am unable to find cTask belong to standard
I am trying to export all closed cTask and after export I am unable to find cTask belong to standard change or normal change or emergency change. Can we add change type field on cTask form and popualate change type? So that I can export the cTask eas...
variables not populating on RITM
Script Include:*************************************************************************************var RequestUtil = Class.create();RequestUtil.prototype = { initialize: function() {}, createRequestFromIncident: function(incidentId, catalogIte...
Email Client Templates - Attachments not shown in Mail-Editor
Hello,I created an Email Client Template on table "sn_customerservice_case" and added an attachment.Selecting this template out of a case via "compose email", the attachment is not shown and also not send to the recipient.in tabel sys_attachment the ...
Error accessing descriptor for metaObject: package_private script include function MultiSSOv2: no th
Hello Everyone, I can see under (system logs > Error.) so many errors with this message (Error accessing descriptor for metaObject: package_private script include function MultiSSOv2: no thrown error) Anyone can help me how to remove these errors or...
Showing Service Occupancy Status on the portal
I want to show the status of service operations on portal, but I don't know which widgets I can use.Is there any suggestions?Thanks in advance!
Resolved! How to define if condition with "contains"
Hi All I have a requirement where i need to present the submission of the catalog form.i did write the following code: function onSubmit() {var sn=g_form.getValue('service');var cbox1 = g_form.getValue('did_you_read_kb_document_kb0007347_please_ref...
Choice list values too be used in multiple variables
What is a best way to create values that can be used in multiple variables? Variables have different names but they will use the same values. Having an underlying table is not an option. Any suggestions?
All catalogs are not visible
Hi All, All of sudden all catalog items are not visible sc_cat_item table, only 10 to 15 records visible and total count not showing , no security error and in that page no buttons working like personalize list or change view ect. ThanksRoopa
