Virtual Agent forum
cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Forum Posts

How to store multiple value in reference variable

I have created Multi-Row variable set in that I have created the Multiple choice Variable and created Reference variable i.e. "Group". As per selection of the choice, the group is populating in the "Group" variable, but I want multiple selection.Plea...

PallaviShinde2_1-1715756808965.png

Resolved! Need Assistance with Multiple If Statements

Hello SN Community! I'm trying to script a UI action. Basically we have a user clicking the UI Action to check mandatory fields and send for approval. The script looks like this: if (current.field1 == '') {    gs.addInfoMessage("Please populate Field...

Ishenferi by Tera Contributor
  • 728 Views
  • 5 replies
  • 0 helpfuls

ServiceNow MS Teams integration

Hello Community!We're looking to integrate SN Virtual Agent with Microsoft Teams to streamline our risk event creation process. Our goal is to leverage the capabilities of SN Virtual Agent within Microsoft Teams to efficiently manage and respond to r...

nehaaress by Tera Contributor
  • 276 Views
  • 1 replies
  • 0 helpfuls

Teams/Service Now Integration

Hi,we have implemented Teams as additional support channel, so that a chat out of Teams is handled by support agents in Service Now.Unfortunately we have one issue after the other and solving them always takes weeks or months. What experience do you ...

business service restriction

I would like to restrict the "Pack" business service to a certain group.For example, when the applicant is from the "STORE" location, the business service cannot appear for him. I'm using the Vancouver version

MatheusR by Tera Contributor
  • 270 Views
  • 2 replies
  • 0 helpfuls

Show related task to the ci

Hi there is one OBB ui macro named "show_related_records" which shows all task related that ci.And I have added that ui macro to the attribute. But it is not working the button is not showing up on the incident form which will show all incidents rela...

vpaulp_0-1715587817156.png
v-paulp by Tera Contributor
  • 501 Views
  • 5 replies
  • 1 helpfuls