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Is it possible to apply SLAs to a custom table in ServiceNow without extending the Task table?

Prathamesh45
Tera Contributor

yesterday

If yes, what are the steps to configure SLA definitions for a custom table?

  1. What conditions or configurations are required to make SLAs work on a custom table?
  2. Do we need to enable any plugins or set up special relationships for SLA tracking on non-task tables?
  3. How can we monitor and report SLA progress for records in a custom table?

 

 

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