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We are looking for a way to track repeatable tasks for various departments to complete routine work. Before going the custom application route, I want to make sure I'm not overlooking any OOB solutions that are designed for this type of task.
Yes. 1) Build out a Catalog Item AS IF the routine task was something someone had to order. This includes a Flow with an SC_Task. 2) Build a second flow with trigger method of schedule. Use the Submit Catalog Request action. Use it to fire the item you built in 1.
Main Benefits - Invokes no new licenses - SUPER easy to build and modify to your needs - Near zero tech debt - Uses a task framework most fulfillers already understand.
