Forum Posts
The Annotation should disappear when the user types in the record producer
Hi All, There's a requirement where annotations should disappear when the user starts typing in the text field.But the annotation is appearing and isn't disappearing when the user starts typing.How to achieve this ? Annotation implemented : when the...
Email Client emails Activity Log issues
When somebody sends an email from the email client only users with the ITIL role are able to see the email in the Activity Log. This is for the HR Case table. Even if the person who is assigned the HR Case cannot see the email in the Activity Log.
Populate users choice in flow logic
Hi All, I want to populate users choice for flow logic in condition in flow. as per below screen shot for a Catalog form for reqeusted_for manager field I want to select user name here in the condition. Can somebody please suggest how can I do that? ...
auto fill contract when we select account
Hi, on case form I have account and contract fields. Based on accounts contract is getting filled automatically. May I know where to check the configuration which fills automatically. It is oob configuration. It is not client script that it is using....
Attach Knowledge articles based on template short descriptions in incident form
When a user applies an Incident template, a Knowledge Article is automatically attached to the Incident form based on the value of the Short Description field populated by the template. Is this possible to achieve?
Blackout schedules with multiple sources
We have been using blackout schedules for some time, using mainly the change request table to define criteria around Risk and Impact and change category etc, or other blackouts on specific Cis using the CI Class Source. Thje main issue we have with ...
How to create event for data visualization in workspace
Hi Team, I have created data visualization and added report to it. How i want to create event to perform action. eg when user click on 5 business days it must open HR table with that filter. How we can achieve this
Report on Servers with no relationships
Hi, Is there a way of running a report that shows servers with no Application name associated with it ? I assume the application will be under the Upstream relationship.
SLA Schedule
Hi all How we can exclude U.S holiday if we create incident response SLA should exclude U.S holiday. I have Sla configured like this but it is not working.Let say If 28 nov will be holiday so response time calculated from today it is not excluding th...
Without survey pass(80) don't allow user to approve manually and show error in problem record
In Problem record state is pending approval then user need to take survey and pass percentage is 80.If user get less than 80 (Risk score) then user need to retake survey and also don't allow user to approve manually.
Resolved! Incidents not following the assignment rules when triggered from ess portal
Hi , We have created few assignment rules based on Business unit and Domain to get assigned to specific assignment group. But these rules are not applied when created from portal. Assignment group remains empty when created from portal.Please suggest...
in client script>> Onchange
Hi to all,I need answer, here my question isin client script>> Onchange on incident formQ). if category is 'network' then assignment group has to auto populate as network group?
Exalate to ServiceNow
Hi Community, need some support on ServiceNow / Exalate integration.Has someone solved this problem?- when adding comments in JIRA/Atlasian, those are sent to ServiceNow- in ServiceNow end result looks like below I would like to have really same look...
Need to pass group member's sys id in Ask for approval Action
I have a custom action where i am fetching group member's sys id in an array .For Example : ["84ffde55db78ef0001b2b5ca68961930","ad6749e61bd0c5d4e5044221b24bcbab"] Now I need to pass it to my main flow " Ask for approval" actionwhen I am trying to d...
