Hi All,We have a requirement to send a notification to assignee manager when the incident is not updated for 3 days after it is assigned to a particular persona.Can you help me to get this requirement done. Any inputs would be appreciated.Regards,He...
Hello, I'm working on creating simple flow to send out an email to a group when a specific SCTask is closed out. The email should pull the New Hire Start Date, (which is in MM-dd-yyyy format) from the SCTask variable field. This is currently not happ...
I have a scripted web service used to create a change record. The script pulls values from JSON object and assigns to individual fields: var grCHG = new GlideRecord('change_request'); grCHG.initialize(); grCHG.risk = dataJSON.risk; grCHG.start_date =...
When looking at an incident caller field, I expect this to match the sys_user list I have but it does not. I found that the company name field dictated this, by finding a user without a company name and updating it to one in that table, and then it ...
workspace interactive filter is applied for some data visualization(score tile) but for some tiles it is not getting applied. how can we configure the same interactive filter for those tiles.
Hello ServiceNow experts,We have a business requirement for which we need a solution. Could you please let us know if it's feasible?We are managing two instances, A and B, both configured with SSO. Although they share the same user base, the roles an...
Hi Team There is Worknotes field on the Incident table. I want to generate the report on the particular condition as Worknotes contains " Problem. Task, etc " How generate the report on particular condition.Thanks in advance.
Hi After upgrade I have tested some changes in SOW, and I found that the customizations ("At a Glance" in Contextual Side Panel and "Announcements" widget) we have done are not working and for some widgets it is showing no data is available contact s...
I don't understand what happens if one person rejects. Can you explain it to me?Link: https://www.servicenow.com/docs/bundle/utah-employee-service-management/page/product/human-resources/task/configure-lifecycle-event-activity-approval.html ...
Hi allI want to create an email notification that is triggered when an article in attached to an incident (m2m_kb_task), and have the email contain all the articles that were attached to that single task. This is the email notification I have created...
Hi, I have a requirement where I need to assign a specific role to users (existing and new) in a dynamic way. What's the best approach to achieve this?
I have a Multi-Row Variable Set (MRVS) in a record producer, and I'm trying to populate a variable outside the MRVS using an onChange client script. However, my script is not working as expected, and the variable is not getting updated.Set value func...
How to import choice list of dependency field in Test Run Data Set in Parameterized testing in ATF
We are evaluating IRM out of the box and when a Policy is approved and the Knowledge Article is created, the author field is blank. Where can I configure it to set the Author of a KA as the Owner from the Policy? I looked in the template and do not...
Hi all, I am having trouble opening any topics from Virtual Agent Designer. When I navigate to Virtual Agent > Designer, the page prompts me to log in again which I've not seen before (see screenshot). Once I click any topic to view or edit, it only ...
