Hi all, Does anybody know OOTB behavior for the new Task SLA record which is created for an incident, when the priority of the incident is escalated ?Does the start date of the new Task SLA reflect the date the priority of the incident was escalated ...
Thank you for your help. I created an update set for a topic in the development environment and when I previewed it in the test environment, I get the following error message.What could be the problem? â– ErrorCould not find a record in sys_cs_topic f...
Hi everyone, I have some problems adding a dot-walking column as the module filter condition.Details are as follows. There is a module of records of a database table.The database table is a combination of Table A and Table B.Column [X] is a referenc...
Hi, We are working on implementing Known Errors. The known error will be created from a problem. I have some questions related on Known Errors and would be nice to have some of your advice or feedback. 1. Should a KE created when it is in Root Cause ...
Hello, I am trying to assign the Business elapsed time of the SLAs to a new field that I created called "Total SLA Business Elapsed Time" with the intention of adding up the Business elapsed time of all the SLAs in complete resolution of my incident....
Hello !I have variables set of Multi Row type on catalog item and i need to show this mrvs on tasks that i created on wf with run script .how can i do that ?this is the script that creates the tasks :var equipment_req;var mrvs = JSON.parse(current.va...
Hey Folks , @Ankur Bawiskar @Chuck Tomasi @Zach Koch @Swathi Sarang when ever a template is chosen from standard change catalog , a change request gets opened up , though this could be verified for values on the record before hitting submit . We wou...
Hello Experts, Can you please assist how do I parse the value from the below subject line and put in Incident fields Windows Alert::DeviceDown::GH56CCVNH.aeb.ca::10.12.212.14::critical I want GH56CCVNH in Configuration Item fieldand critical as P1 in...
How can I get a Topic to do step 3 of the following? 1. Text input: Asks the user for their name2. Text bot response: Says "Hello <name>"3. Creates a document containing the above bot response4. Boolean input: Asks the user if they'd like to download...
Hello good night to everyone. i was creating reports in the UI Builder, and for then i made some filters.the problem starts with when i set an filter "State" one value, the others filters like "Priority" are beeing cleaned and closed for me to set ot...
I am trying to set the priority based off the users choice in a catalog item (this is a request so I am not using a record producer). Is this possible to do through the catalog builder?I understand how urgency/impact affect the priority as I have don...
can anyone please help me with this where I need Import UI action in the context menu of related list....
Hello All, Could anyone please help how to achieve the below one.1-5 days5-15days15-30days30-45days45days-90days I have created one indicator and the indicator source. I have created bucket group with these day range and in breakdown source i ahve gi...
