The change request workflow is not functioning as expected. Previously, after manager approval and CI approval, the state would wait for CAB approval before moving to "Schedule." However, currently, the state transitions directly from "Assess" to "Sc...
Hello Everyone,I am working on a requirement in the Incident table where I need to verify whether the selected Configuration Items (CMDB_CI) have a u_reopen_list field set to true. If true, I want to display an alert with the names of those records.R...
Hello,I have an issue where the closed_by and closed_at fields are being populated when they shouldn't be.Until I determine the root cause, I would like to automatically clear these field values after a record is updated. Would a Business Rule or UI ...
Virtual Agent sys_cs_context_profile the OOTB 'Default chat experience' is customization possible??We have 3 to 5 portals as per region.If I want to have the custom SETUP topics different for different regions then how it can be done?'Default chat ex...
Once agent is connected with end user via chat, he/she can trigger a autopilot for a topic. Agent can turn off the autopilot manually even before end user go through the topic.I want to restrict agent to do so. Any suggestions how should I proceed?
In the above mentioned i have show the assignment group name instead of his name who updating the comments in Employee center. Please help me out with the solution. Thanks in advance!
Hi, I have created a REST message and a method. Trying to call it in Flow through 'Import REST message' in the REST action. While saving it am getting the error as below.But the end point is perfectly working fine. Tested from the REST message and al...
How can I filter out to show just the latest created time for each of the servers?(The picture is not mine, just found it but it serves my purpose)
Hi Team,I have an UI Action called 'Close Confirm' which is working fine in the instance side.I'm using UI Page to display a confirm box with two buttons 'Continue' and 'Cancel'When the user clicks on Continue, the case should be closed. no changes s...
Good morning.I have a requirement to create a dashboard. The dashboard will be on Knowledge Searches ( ts_query_kb ) table, which captures all the most searched words from Service Portal, tables, short description, everywhere, along with the repeat c...
Hi All,Actually i have requirement that , we have created a flow where it should create tasks for all the group members and assign task to each person of that group and along that need to attach a approval to each task? Please help me to achieve this...
Hi, I've recently done a large knowledge cleanup where we reviewed and remove a lot of KBs that were no longer good. But I don't remember exact numbers or what I started with. I also had about 80 KBs in draft (but dont remember exact number) and hav...
I am trying to trouble shoot a already existing topic 'check IT ticket status'here va_comment is the variable in which we are taking the comment inputand update record has the script response message(function execute() {var response = '';var requeste...
Hello Everyone, I have one requirement. I have created a Survey for the end users it will trigger once users end the chat from the SP and ESC Portal , But we need to trigger the Survey for every 10 Live Agents?This is possible? If any one works on th...