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Dynamic Greeting Topic

Hi All,I am using this OOTB topic name: Dynamic Greeting Topic and it is showing the open issues of mine. When I click on that 95 open issues link it is redirecting me to the SP portal but I want to redirect to ESC portal Please help me to resolve th...

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Field type configuration

Hello All, We have made the "Change Request" field type on incident to the "List" type and changed the "Max length" size to 4000. However, when I tries to revert it back the type and max length, Type get changed to "Reference" but the " Max length" i...

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Table API get all Variables for RITM

Using the Table API I can get the response of a sc_task and sc_req_item however to get any variable on those I need to add the specific variable name to the sysparm_fields like this:  https://<instance>.service-now.com/api/now/table/sc_req_item/<id>?...

JakobR by Tera Contributor
  • 1775 Views
  • 1 replies
  • 0 helpfuls

Catalog item

Type : Select Box (field1) ,  Question name : operations , Choices : Companies , Activites , Opportunities.Type : Select Box (field2), Question name : access , Choices : Read , Edit , Export , Explore , EPF. If user select role is : Admin then field ...

Call script include in UI action for specific field users

Hi Team,  I want to create Script include for below condition to call in UI action, in UI action I can't mention it has reached maximum character current.requested_by == gs.getUserID() || current.requested_by.manager== gs.getUserID()  Please suggest,...

Ash41 by Kilo Sage
  • 327 Views
  • 2 replies
  • 0 helpfuls

Rackspace issue

I am getting the error " Error occurred while creating a ticket. Please contact System Administrator" while creating an INCIDENT  for RCAKSPACE.

How can I change the order of this topic VA?

I have this topic that I think is called 'Search Fallback Topic,' and I want to change the option name and the order. Let me provide an example. How can I change the order of this topic VA?The first question is: I want to be sure I got this right. Wh...

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Klug by Tera Contributor
  • 531 Views
  • 3 replies
  • 1 helpfuls

Multiple assignment Group

Hi Team, i need to pull out a report where i don't want existing assignment group, other than the existing group i need to pull the report, what condition i can apply in the report.  Regards,Garvit

Garvit1 by Tera Contributor
  • 540 Views
  • 7 replies
  • 0 helpfuls