Issue auto resolution unassign

[Bharath38]

Working on POC of IAR and I have question on timeout or after how long system un assign the Incident from Virtual agent from initial assignment.

IAR assigns Incident to VA when condition met however I'm not seeing any property that un assign or make it available for Service Desk if user don't respond to IAR.

Any idea ?

[Abbas_5]

Hello @Bharath38,

Please refer to the below link:
https://docs.servicenow.com/bundle/washingtondc-it-service-management/page/product/itsm-virtual-agen....

Mark my correct and helpful, if it is helpful and please hit the thumbs-up button to mark it as the correct solution.
Thanks & Regards,
Abbas Shaik