Give usecase on each topic of csa

how to access to service portal without put "sp" at the link end

Display emails instead of user names in Edit list collection.

Hi All,How can I display the 'Email ID' in the input field instead of 'Name'? When we create a RITM below that you can see approval ,on right hind side u will see Edit Button when we click on that we will able to see collection of user .so In my case...

How to call email address from Sys Prop. to ctalog variable.

Hi,for a custom application we have created a record producer, in the form we have a choice field(wd_list) having 4 choices and a single line text(email_list) field. Now the requirement is, for every choice selected in the wd_list we want to copy ema...

Unable to create problem task

Hi I am Unable to create Problem task there is some error Invalid update even after deactivating current.setAbortAction(true);But I am able to create problem task in Service operation workspace (SOW)view that is agent viewnot able to figure it please...

Another extend table issue

Table A -> 2 Fields Table A5 and Table A1 etc Table B-> 2 Fields Table B1 and Table B2   Table B1 field is referencing to Table A  Table B is extended from Table A So if I create a record in Table B, the empty record is creating in Table A, the empty...

Invalid update while submiting problem task

HiI am geting error invalid update while submiting problem task can please guide me to fix itI wrote data policy where short description, assign group and assigned to is mandatoryonce I fill all mandatory fields  and submit I am getting below error T...

Assessment Metric for Multiple Selection

I selected a multiple selection Question (metric) for Core Company table (200+ records).The question options are displayed as checkboxes and the list is 200+ items long. Is there a way to not display it as checkboxes, rather use a  list with multiple...

Asset Duplicates

I noticed that I have a few assets showing up as duplicates. Assets are being pulled in from Intune and they are not duplicated at the source. Is there anything I can check to see why I'm getting this duplication? They all have the same asset number....

make field read only

 Hello,I've created a catalog item and need to set a field to read-only. I attempted to use an onLoad client script with: g_form.setReadOnly('variable_name', true); However, this approach didn’t work.The variable in question is a single-line text fie...

Virtual Agent routing based on skill level

Hello,  We are trying to set up the Chat interactions to route to agent based on skill level. The user picks a product from the input in the actual chat, this gets stored to a context variable and then a condition on the queues determines which queue...

Catalog item description should be mapped to Service request description

Hello ,When i order a Catalog item it's description should be auto populated to Service request description. could anyone give me the script to achieve this?