Resolved! Ui button on workspace
I want to create a button visible only workspace such taht after clicking it make additional comment madetory and after filing it, it will go to next state . How to proceed?
Forum Posts
How to dynamically set reference qualifier to the reference field on ui page in serviceNow
Hi, I have created an ui page which has 2 reference fields :1. Project:2. Epic related to above project:Attaching screenshot for reference:I want to show the epics related to project selected in 1st reference field in a 2nd reference field. I can get...
Resolved! Incidents are created but when i try to open that then showing that no records found
Goal 1 Create one incident per group member (dynamic, not hardcoded).2 Assign each incident to a group member.3 Short description: Daily Health Check for [Member Name].4 Caller: A default user like "Health Check User".5 Run only Monday to Friday, dai...
How to create a preview popup on hovering over hyperlinks in Knowledge Article body (ServiceNow)?
Hi Everyone,I want to implement a feature in ServiceNow Knowledge Articles where when a user hovers over a hyperlink in the article body, a preview popup shows a summary or snippet of the linked content. Could someone please guide me on how to imple...
Resolved! Dashboard Breakdown filter not working as expected
Hello everyone we are having issue with our dashboard that has the Task SLA Contracts breakdown filter.Basically once selected it inserts the filter on the report (set on task_sla table) in the screenshot bellow as task.business_service.u_contract re...
Resolved! How to Automatically Page On-Call Team after an INC was created
We’re looking to implement a workflow where, if a scheduled job or file transfer (inbound/outbound) fails to run by a defined time, an incident is automatically created in ServiceNow, and the on-call member of the responsible team is paged via Status...
Close the RITM and Req when sctasks are closed - created 2 scatsks at the same time
Hi, For my requirement 2 catalog tasks are created at the same time, so when I am trying to close one catalog task and the automatically RITM and Req state is closing automatically, once 2 catalog tasks are closed then only RITM and Req should be cl...
Issue in @mention notification
Hi ,I have issue in @mention notification for HR case user is mentioned @User_Name the notification is sent and i can able to see in log but that notification message body Is missing (event is missing in message body).this issue is happend few hr ca...
Servicenow user profiles are not importing from Azure AD
Hello All, Can someone please help with this?We are creating AD accounts through ServiceNow. When profiles are synced to Azure AD, ServiceNow imports the user profiles and creates corresponding user records.Currently, we're facing an issue with licen...
How to populate catalog variable on the RITM when hidden on catalog item view
I am working with a catalog item that has TWO variables that are both hidden on the catalog item view but are visible on the RITM. Both variables are a "reference" type. These variables will be the Cost Center and the Employee ID of the requested for...
Request Flow - Get Information From Next User
Hi All,Looking for some best practice advice.We have a request process, whereby a manager would request access for their employee to a system, selecting the modules that their employee requires access to. I need this request to then be sent in parall...
How to hide attachments attached to a catalog Item on RITM form (backend view)?
Hello all, I would like ask how can I hide attachments attached to a catalog Item on RITM form except members of an assignment group? I have created "Deny Unless" ACL but It works on Table level (RITM Table) but I want It to be working for attachment...
Teams Virtual Agent Embedded Portal
Hello,We have been configuring the Bot within our test environment, and I noticed that when clicking on the portal tab the first time, it loads no problem. The issue is that if I click on another tab and navigate away from the embedded portal, it wil...
Can we add new rows in conflict calendar change request table
Hello,Can anyone help in adding new rows in conflict calendar page like blackout schedule and maintanance window by default, but i want add custom rows. is it possible
In Html body I want to use related list
HiIf we're creating a notification we'll be having select variables section where there we'll be having fields. But I wanted to use my related list in my notification how can i use related list?Thanks in advance
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