Can we Change the Work notes and Comments to rich Text
i mean like this will it be possible , if so please help me with it ?
Forum Posts
How to give a respected url in this back button
How to give a respected url in this back button in the create articles (old version) in knowledge portal.
How can I move the Virtual Agent (more specifically the agent chat) Widget in a service portal?
I know how to move the virtual agent widget. You just go into the CSS of the widget record and mess with the positioning of the button container. However, I recently activated Agent chat with a Service Portal Agent Chat configuration record. Now ther...
Resolved! Nobody can not change the Show -row per page on every table .for this i want solution
Hello Everyone, I have lot of table and each table having the 10 lakhs records .at the time of opening the table it takes more time to the some users. Because of so users can select show row per pages more than 100 .Because of this it takes lo...
What options do we have to retrieve CSV files that are behind a firewall?
I have a data source that has started to fail due to an Organizational change in our file retrieval methods. Our Data Source was pulling a simple CSV file from a Server. That Server has since been put behind a firewall causing the failure, resulting ...
How to Hide Add to cart button on portal if any particular request type selected.
Hi Team, How to Hide Add to cart button on portal if any particular request type selected.
Approvals working with Green button in Service Portal but when open RITM to check details then not
Approvals working with Green button in Service Portal but when open RITM to check details then not When we open RITM to check details and Approve the RITM then we see Error as Update Failed.
Resolved! csa question
In addition to the admin role, which one of the following roles allows a user to add or remove fields from a list?A. personal ize.controlB. personal_listC. ul_page_adminD. ui_action_admin
Catalog visibility restriction for Agents
Today the queries received from our HR catalogs are visible to all HR AGs. We want to create a new catalog for employees. Any queries received in this catalog should be visible only to the assigned AG only as they are confidential information. Other ...
disable change tasks
our company don't want to use Change Tasks (CTASK) at all. is there an option to disable them completely?
PagerDuty Integration changes ServiceNow Incident State when Assigned To is updated
We have a PagerDuty integration facilitates some Incident Management processes. We are seeing that when a ServiceNow Incident, created from the PagerDuty integration, gets the Assigned To field updated to a new person, the PagerDuty Integration chan...
Knowledge Management Article form
Hi Everyone, How can I put the highlighted oob article search which is there in the standard template Article form in my other knowledge article templates?
Resolved! Approval Comments on Task list view
Hi Team, I want to show the Approval comments added while approving the task on the task list view as of now I can only see Approval history field which give complete approval history but I want the latest one on the task list view is it possible? Th...
Whitelisted / Authorized software tracking in SAM/CMDB
Dear Community, Our whitelisted software is registered in CMDB (cmdb_ci_service table).So, all applications / services registered here is considered whitelisted to be used, and users can deploy them. At the same time we have SAM Pro to discover all o...
How groups get created by Microsoft Entra ID Spoke in servicenow
Is there a script or flow action?
