In SOW view need to set field value.
Hi Team,Given that I am a SOW user in the ITSM spaceWhen I open an interaction ticketThen the Custom Product field on an Interaction is set to Incident How to achieve this. Regards,Abhilasha G T
Forum Posts
UI Action on form to create and assign a survey
Hello. I have the following UI Action button - Task Assessment, that when clicked on the [idea] form table should create and assign a new survey. Within the UI Action I added the following triggerAssessment() function: function triggerAssessment() {...
Create Multiple Ritm based on Multirow Variable set
Hi All, I have Requirement need to create multiple ritm based Multirow Variable set. Based on adding rows create ritmsex: if user add 4 rows in variable set, 4 ritms has to create under one REQ. IN every ritm variable should be populated. Then 1st ro...
How to display knowledge article details on approval to-do details tab
I need to display the knowledge base article details under the approval section. i understand that the KB Article table is not extended from the task table, which means the standard record viewer may not support displaying its details directly. Howev...
To Trigger notification
A notification is configured with the following criteria. Items in quotes represent a field or data from the related table.Trigger: A BIA is in the "Pending approval" state for 30, 60, or 90 days.Recipient: Users assigned approval tasks for the BIASu...
Watermark, closed record getting update when user reply to old email
closed record getting update when user reply to old email, as the watermark. Is there way to stop this from happening, make it to create new interaction, when the case is inactive or closed? I saw there is a job called Email Reader that ran to proce...
generate incidents with incoming emails
Hello, good afternoon,I wanted to ask how to generate incidents in ServiceNow through an incoming email. I've been checking some pages but can't find the option in my company's ServiceNow. Could it be that it's a paid option in ServiceNow? Or could I...
When i click on the button on email the record will be updated
i am trying to update the record when the user click on the button on the email.1) i am trying it by calling the a JavaScript function on on click on the button but the email script is not support JavaScript.2) i am also trying to call the ui action ...
How to build 3 year control report that only includes full months of data
Problem example - today is 6/18/25 (midway through the month)...I'm creating a control report (because the trend line is important) that shows count of incidents by month looking back 36 months, however I don't want to include partial month data (6/1...
Incident life cycle validation with ATF
Hi,I have a task to design ATF in my PDI to validate the incident life cycle.can any help me with the steps to create ATF for validation of incident life cycle.
Resolved! Unable to move change task from one change to another via change task related list
Unable to move change task from one change to another via change task related list. Can someone help. Thanks
How to calculate Total in MRVS when users enter values in any order?
Hi everyone,I'm working on a Multi-Row Variable Set (MRVS) in a catalog item and need help with calculating a Total field based on the values entered in multiple fee fields. Use CaseI have the following fields in my MRVS:transportation_feeaccomodatio...
Project workspace is slow - SPM
Hello, My project workspace is very slow and even my colleagues feel the same.I have checked the internet it's good.can anyone help me. TIA
Based on condition both text and number needs to be accepted by the variable
HI Community, I have a requirement, we have a variable which is single line text and Validation Regex is number so only numbers can be entered now based on some condition it needs to accept both text and number and for some condition that variable ne...
Connection with SAP via scripted REST API
Hi, I have a requirement to create RITM when details are received from SAP and send the details back to SAP once the request is created and when the roles are provided in SAP, request should be updated with details. Need to implement the integration ...
