Issue with Generative AI (Generate content) capabilities in Virtual Agent Designer

Abeer-khan
Tera Guru

‎11-01-2023 09:32 AM - edited ‎11-01-2023 02:29 PM

Hi Developers,

I have installed the generative AI application and I am trying to build a virtual agent using it's 'Generate Content' capabilities. However, it is not appearing in the virtual agent designer. I'm using Vancouver release and it is not a pdi instance. Do I need to perform any specific configurations to make it visible, or is something missing?

Please find the attached file for reference.

Thank you!

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Abbas_5
Tera Sage
Tera Sage

‎11-05-2023 09:43 PM

Hello @Abeer-khan,
Please refer to the below link:
https://docs.servicenow.com/en-US/bundle/vancouver-intelligent-experiences/page/administer/generativ...

 

If it is helpful, mark it as a thumbs-up and accept the correct solution.
Thanks & Regards,
Abbas Shaik

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Abeer-khan
Tera Guru

‎11-08-2023 03:12 PM - edited ‎11-08-2023 03:15 PM

Hello @Abbas_5 ,

I have already gone through this https://docs.servicenow.com/en-US/bundle/vancouver-intelligent-experiences/page/administer/generativ...

 

In this there is an option on the left hand side that is Generate content. I'm unable to see the same on my work instance. (Current version is: glide-vancouver-07-06-2023__patch3-10-12-2023). I'm not sure whether an upgrade is required for this or is it something which I'm missing. I have done everything as per the docs provided by ServiceNow for implementation. 

 

Thanks,

Abeer

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