Hi Community, We are integrating SolarWinds events into ServiceNow and already have severity field mapping in place. Requirement: * If the SolarWinds *Event Type* contains **5000**, the alert severity should remain as currently mapped (no change to e...
Hello, I am working on Virtual Agent – AI Search Topic Block in ServiceNow. Currently, the out-of-box behavior shows search results in bulk based on the system property (min/max), but there is no user-facing option like “Show more” to progressively l...
Hi ,I want to show only active assignment groups while creating new standard change proposal. The form has main form section and two tabs "Proposal" and "Change Request Values". The assignment group is located under the tab Change Request Values. I t...
I would like to remove the problem task interceptor in Service Operation Workspace which is shown below, whenever user clicks on "Create Problem Task" the interceptor should not be visible and directly open new problem task record.
Hi everyone, I’m looking for guidance on restricting edits to a single report .... We have a use case where one particular report should be read‑only for end users. The issue we’re seeing is that users often open the report, change the filter conditi...
Hi everyone,I’m looking for advice on the recommended best practice to migrate existing CIs between CMDB classes in ServiceNow.Context:We currently have ~3000 monitor CIs stored in cmdb_ci_peripheral.According to ServiceNow best practices, monitors s...
Which of the following variable type is supported in a multi-row variable set (MRVS)?A. AttachmentB. List CollectorC. LabelD. HTMLwhat is the correct option?
Hi, We have a dashboard that just doesn't load after we've added some basic filters to it. Even after deleting the filters, it still doesn't load. I can load individual reports on the dashboard by refreshing each one (as seen in the screenshot) but n...
Hi Team,please suggest how to configure notification which should trigger 1 month and 15 days before expiry date(valid to) notification should trigger to contributor, approver manger and ownerFYI OOTB we have one month notification but we are not us...
HI All, I would like to add Delegate Instructions on how to cancel a delegate are showing in TEST not in prod. when selecting a previously established delegate. the end user should see the following in red font on the page as below. Please note: To c...
Hi Team,I am trying to notify the requester when their approval is rejected by the manager in a Flow Designer.I have created a Send Email action in the flow.However, it is not working as expected.Can anyone please guide me on the correct way to send ...
I have a requirement, there is a table in which i have a field called record _user of list type, i want to add user in the field using flow without removing other users and also if i remove any user through flow only that user should remove.Does any...
Hi All,We have noticed that recurring price for Catalog Item is not visible on OOB Approval Record Widget in Service Portal.When I checked the Approval record widget, it has recurring price included to be displayed, but for some reason it is not appe...
Hi, Can we click "ok" button in the dialog box using ATF.Can someone help me with the ATF test step that can be used to click any button on the dialog box. ThanksPooja
Hi, I am trying to create a report that shows activity within a incident completed by a subset of users between certain times of the day (ie State change, priority change, Change of queue, Assignment of user, work note added etc). I am trying to do ...
