Forum Posts
Change Request History on a CI
Hello, I am wondering if it is possible to see all the related change requests that were put in for a specific CI in my CMDB. For ex, I put in 2 change requests for server X on Monday/Tuesday - is there a way within the CI record to see those change ...
Mobile Agent and Now Mobile – SSO Login First Page
Nowadays, most customers use Single Sign-On (SSO) for the ServiceNow platform instead of logging in with individual credentials. While many are familiar with configuring or customizing SSO for web access, I recently implemented a simple configuration...
Triggering Survey using scheduled job
Scheduled Jobs are used to run scripts or tasks automatically at defined times or intervals. They are mainly used for automation, maintenance, and background processing.Assessment Metric Types:In the survey you have to set the trigger conditions for ...
Branded Outlook Approval actionable messages in service now
What are Outlook Approval Actionable Messages in ServiceNow?Outlook Actionable Messages (OAM) in ServiceNow allow users to approve, reject, or respond directly from an email in Microsoft Outlook, without logging into ServiceNow and adaptive cards com...
Resolved! Need to display the description near to business application field for each and every application
Need to display the description near to business application field for each and every application. This is a existing reference field and fetching it from the business application table. i also need to fetch the description as well in the highlighted...
Knowledge version is not visible in the CSM workspace.
Hi Community!I am not able to view the Knowledge versions in the CSM workspace, and it is related to only one particular Knowledge base as of now. And the issue in the Production instance alone. I have checked the Plugins "com.snc.knowledge_advanced"...
Access analyzer is showing as passed but user is not able to access write for the field
HI All, A field in incident table is not editable even when user is passed all ACL's. I have tried to debug using access analyzer it is showing as passed as below but still when i impersonate and open record that field is still read-only. i am using ...
Resolved! Data upload via import set
Hi Community, I need to update historical data on closed Major Incident (MI) records. I already have a spreadsheet containing the updated information. The challenge is that the fields that need to be updated are not all on the incident table— present...
Microsoft Teams Integration with ServiceNow (Virtual Agent Setup Guide)
OverviewThis guide explains how to integrate ServiceNow Virtual Agent with Microsoft Teams, including plugin setup, Azure authorization, and Teams app configuration. 1. PrerequisitesServiceNow RequirementsUser must have admin or external_app_install_...
Search with Incident or Request number in Virtual Agent
Hi All, There is a requirement that if we search with the incident or a Request no. in Virtual Agent chat then it should give us few details like short description, description, etc. about that ticket.Is this functionality possible in ServiceNow Virt...
Escalating disputes that were denied
Hello, I am having issues with disputes being denied as I believe they are not understanding what a swell allowance is . How can I get these denied disputes escalated to a vendor relation expert who understands the double deductions we received ? Th...
ITSM
How can i become more confident and expertise in Form design,Form layout in Incident Management