Resolved! ITSM
How do I enforce security best practices in ServiceNow?
Forum Posts
Resolved! Where is the OOB logic that auto-resolves tickets after Awaiting Caller for N days?
Hi Community,I’m trying to identify the out-of-box mechanism responsible for automatically resolving records after they remain in “Awaiting Caller” for a certain number of days.In our instance this behaviour applies to multiple tables, including:Inci...
Resolved! How to customize "End Chat" Icon of Virtual agent.
Hi there, I wanted to change how "End Chat" icon looks in ServiceNow. I wanted to make it like "Red Circle" with black "X" in it. Could you please let me know how this can be achieved? and is there any way to make this change without any customizat...
wait for condition
Hi All, I am writing the script in the sc_request workflow (wait for condition) that untill the all the RITM is not approved the REQ show requeste but below script is not working in the wait for condition.answer = (function () { if (!current || ...
Jira custom fields not populated in Servicenow flow actions
Hello team, we are trying to interate between Jira to SN [ Inbound] - we have created few custom fields in Jira , but we canot find the custom fields in Servicenow flow designer action item [ for example in lookup record] , we are using Jira spoke. d...
How to Capture a Performance Analytics dashboard in Update set or export the PA Dashboard?
Hello Everybody, How can I capture a Performance Analytics (PA) dashboard in an update set or export the PA dashboard?I created a dashboard as per the requirement, but I’m unable to find an option to export the PA dashboard or include it in an update...
Resolved! I need to hide "edit" ui action from one table
I have duplicated the OTB edit ui action andnew GlideRecord(current.getTableName())).canCreate() && RP.isManyToMany() && !RP.getListControl().isOmitEditButton() && current.getTablename()!='u_service_option'; This is not working
Assignment group interactive filter, for the SLA Breakdown by Assignment Group table
Hi Everyone, I have a report, that shows results of the "sla_breakdown_by_assignment" table. It shows all the groups that touched the incident and consumed time in the sla task. It is handy for seeing who consumed the most business elapsed time, cont...
ON Call workflow for only notify & not assign
Hi Team, I am working on Major Incident Management Set up. As per the process, when the MI is promoted, ticket will be auto assigned to Major Incident Support team and they will manage the entire incident life cycle.Ask is to only notify (SMS, email ...
Cannot edit in read-only editor - What is this?
Hello guys, maybe you could help out on this! I have a BUSINESS RULE created in ServiceNow platforma that I could edit freely, but, since my instance its upgraded to Zurich I cannot edit this file, anymore. Why is this happening? Is there need for a ...
AssignedTo Catalog task Variables not popping up on workflow script
Hello,I have catalog item variables, manager and assignment group, that a user inputs on a catalog item form.In the workflow I need to assign it to catalog task in catalog task activity advanced script. I'm able to get assignment group information b...
Add approver's timezone in SLA definition
I am having requirement to create SLAs based on approval levels . I am able to attach SLAs using flow designer however, I am not able to select approver's timezone in SLA definition as there is no OOB option available to select approver's timezone C...
Resolved! How to Disable (Not Hide) UI Actions in Client Controller script in a Widget/Service Portal
Within a Service Portal I want to disable (not hide) the UI Actions on the form to prevent click-happiness. When clicking on the form's Save button, the UI Actions are disabled (and greyed out). How can I get that same behavior (the disabling) when...
More than one Impacted Location
Is there a way I can add more than one Impacted Locations to the same Incident?Apparently, I cannot add more than one location to the "Impacted Location" field on a ServiceNow Incident ticket. Is there a workaround or alternative solution for that?
Rename a FIELD LABEL on Lists based on views - Fesaibility
Hi TeamWe have a requirement where we need to rename few OOTB field labels on FORM as well as on LIST.For example - INCIDENT table : Caller field to be renamed as REQUESTOR for a particular VIEW which requires to be reflected on the Incident LIST as...