KB deflections
Please guide me on how to create a topic block linking all kb articles in virtual agent to check the deflection patterns i.e. KB Helped", "INC needed", "Self-resolved".
Forum Posts
Read ACL should not have GlideRecord/GlideAggregate/GlideRecordSecure in script.
Hello All,Hope all are doing good !!ACLs (Security rules) should not have GlideRecord/GlideAggregate in scriptWe have a custom ACL written as shown below using GlideRecord. How can i replace this code so that it does not use GlideRecord query. or is...
CSV Export Charset
Hi all!The glide.export.csv.charset was updated to UTF-8.It is expected that the charset of the exported CSV files is UTF-8 (as set in the sys_properties).However, there are other users who experienced having files with windows-1252 instead of UTF-8 ...
How to Enable Drag & Drop File Upload in Virtual Agent Chat on Portal?
Hi everyone,I'm working with the Virtual Agent chat interface embedded in the Employee Center portal.In my specific case, due to hardware constraints (a hardened device), I’m unable to open the file picker dialog (triggered by clicking the paperclip ...
Triggered Discovery
Hello experts we are getting thousands of triggered discoveries everyday that uses only a couple of MID servers. They all use the VMWare Probes only as shown in the attached file.Can you help me find out how and why and what starts these jobs?Your he...
Now Assist for virtual Agent Error
HI , I am getting not getting LLM response after i installed now assist for Virtual agent, it suppose to share the LLM response, but still the same NLU response is getting populated. checked the configuration buts still no clue what is happening? ...
I can see journal entries for incident it is not displaying on incident
Hi All, I can see the journal entries for the incident, but they are not displayed in the incident notes section. The same work notes are displayed on the incident task. This is happening only in random cases, not all incidents . There are only 10 e...
Categorize based on Description in Predictive Intelligence
Hi All, We have a requirement on the predictive Intelligence feature in ServiceNow, to categorize incidents (Auto populate the category and subcategory fields on the form) based on the value input in the " Description" field in the incident form. As...
How Do I Hide the 'Create Emergency Change' Interceptor on SOW for Incident P3 and P4?
Hello all,I want to hide the 'Create Emergency Change' Model / Interceptor in the Service Operation workspace when the incident priority is P3 or P4.It should be visible only when the Incident Priority is P1 or P2.How can we achieve this, and are the...
prioritizing chat queues for agents in Virtual Agent
In ServiceNow, prioritizing chat queues for agents in Virtual Agent or Advanced Work Assignment (AWA) can be achieved ?Could Someone please help me how to set it up to ensure an agent prioritizes Chat Queue A over Chat Queue B?
Resolved! catalog itam
Hi everyone,I'm currently learning ServiceNow and focusing on Catalog Item development.Can anyone please share 10 to 15 real-time catalog item names that are commonly used in organizations?I'd like to practice building them in my PDI environment and ...
how to display different walkup schedule as per the kiosk/lounge selection on walkup check-in portal
Hello Everyone,Good Day!can anyone help me in the requirement.I have a requirement on walkup check-in portal, as you know as the schedules has shown on the portal page as per the schedule selection of walkup location.Now i want to display the schedul...
CMDB Health Rules-Cloud Load Balancer
I am sharing the ask to implement as below with user acceptance please help me in complete this request step by step: Cloud Load Balancer As a CMDB Manager, I would like to add the health rules for Cloud Load Balancer to view the CMDB Health Dashboar...
📘 ServiceNow Technical Interview Questions – Quick Reference Guide
ServiceNow Technical Interview Questions – Quick Reference Guide I've Created a focused document covering frequently asked interview questions on ACLs, Business Rules, UI Policies, and Client Scripts in ServiceNow . This resource is especially help...
So issue is with a windows server, When it got discovered by midserver it is classified as computer,
So issue is with a windows server, When it got discovered by midserver it is classified as computer, but through SCCM integration it is classified as Windows server. due to this it's class and few more fields are keep changing daily. What action I co...
