I am working on a provider notification that is triggered when a user is mentioned in the work notes. The notification is sent to the mentioned user.My goal is to include the content of the work notes in this notification. However, I've noticed that...
Hello, I have this by the look, very simple business requirement, but I do struggle with it. For one of the catalog item, there's a requirement to show in field "Organization" only those departments, which have parent = empty and code!=obsolete (modi...
Hi Community,I have created a custom form view specifically for IT team users. My goal is that whenever they open the User module form—whether for an existing user or when creating a new user—this custom view should be set as the default view for th...
We have integrated VA with Teams and we have notification enabled. The issue is approval card that comes on VA bot on teams has a link to KB but that link goes to service portal. Is there a way we can edit this and route user inside servicenow to tha...
First of all, I don't use Now Assist.The usual integration of Teams and VirtualAgent has also been linked to Copilot.However, knowledge searches are not possible within the copilot.Is there something missing?
After integrating Virtual Agent with Microsoft Teams, the knowledge URL returned in chat is the default SP screen...Your Hub displays the custom portal.However, if you search for knowledge in chat and open knowledge on an instance, you will see the d...
Hello All,I have a requirement to include SMS communication as part of the Major Incident communication plan. Currently, we have an option to send an email, but I am having difficulty understanding how to configure SMS.We already have Twilio integrat...
Whenever I create a new request for service catalog automatically it's updating the work notes . Is there a way to deactivate this. I have already tried to deactivate rule under system policy but it's not working.
HI Community, In Topic content widget i need to display a custom field from catalog item table in it.How to do that help me with server side script and html.
Hi Can anyone please help on the below query Whenever Assigned to field changes from empty value then state field should automatically changes to Assigned state from open state. Can anyone please share scripting on how it can be achieved Thank you
Please provide if you have any case study on Configuration Management DataBase Clean up activity.
I have enabled AI Search Fallback Topic on Instance, In virtual agent typing of few key word Like incident, company name then other related topic appearing but It's not working for knowledge base keyword like Laptop, WIFI, Desktop, generic. How can I...
Hi,I would like to edit a Decision Table that I created in our Test instance, but I’m unable to create a draft of it to make changes. What could be the reason for this? I’m getting the following error message:
Hi Team, We have created custom scoped App along with custom portal, where we want a user who has custom_role should auto redirect to custom portal instead of native view.we do not want to touch 'SPEntryPage' global scope script and 'glide.entry.l...
Good afternoon.We have recently configured Live Agent Chat setup between ServiceNow and Microsoft Teams (Moveworks Techbot).We configured using the below link:https://help.moveworks.com/docs/how-to-guides-for-message-brokeringIt is working perfectly ...
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