Hello ServiceNow Community,I’ve encountered a peculiar issue in my current project that I’d like some help understanding.A customer reported that an SLA attached to an Incident was breached, even though the SLA had been placed on hold and the work on...
Dear ServiceNow Community Members kindly help, if possibleI am using the Zurich Version1. Create catalog Item, where it has only 3 fields (1. Requested by, 2. Requested for 3. Device Name)'Requested by' is auto populated field of user name'Requested ...
1. Introduce Yourself?2.Explain your roles-responsibilities and projects?3. Have you consumed any third party API from ServiceNow, how can we do that?4. How do you pull the data in that integration?5. Did you write any mid server script.6. Have you e...
have activated the Agile Development 2.0 plugin in my PDI, but after installation, I cannot see any Agile-related Application Menus or Modules (no "Agile Development", "Scaled Agile Framework", "Teams", "Sprints", etc.).I have tried refreshing the in...
Performance AnalyticsHi team,i have configured interaction survey and notification should trigger belwo conditionSurvey and notification should be triggered when: Interaction State = Closed Complete Type is one of Walk-in, Phone ,Chat (Live agent) O...
Hi Community, I'm building an agintic ai for my custom table. How can we set the target table for the AI agent that we are going to create?Thanks!
Hi All,I have a requirement to implement a scheduled job in ServiceNow for both Incidents and Request Items (RITMs) with the following logic:Requirement:For records in:Pending ApprovalOn HoldThe system should:Send reminders during the 10 business day...
Has anyone added additional fields to the Update User Action from Microsoft Active Directory v2 spoke? I have been trying to add three new attributes to set. fax (facsimileTelephoneNumber), OfficePhone (telephoneNumber), and extensionAttribute1. I've...
Hi All,I am working on creating templates using Catalog Builder, and I’m trying to provide users with the ability to define an Estimated Delivery Time for their catalog items. From my understanding, the delivery time is derived based on each stage in...
Hi everyone, We are currently encountering an issue with duplicate CIs in our CMDB after migrating from the deprecated Cisco Intersight ITSM Plugin to the Service Graph Connector for Cisco Intersight, and I would like to ask for recommendations on th...
I have created a decision table in a custom scope and am trying to retrieve data from it using the provided code within a Business Rule and Scheduled Job. However, I am consistently encountering cross-scope access errors. Please advise on how this ca...
Heyyy everyone I just some help that I have one record as in custom application where user wanted to see the two fields changes into the activity log I have simply add them through formatter. not the issue is happening that whenever the user has cha...
how to raise a ticket to the Service Now Team if an UI issue is identified? Who do I need to contact to register or fix the issue? When I tried to build an AI Agent by adding a 'between' condition to find record between 'Query_start_date' and 'Query_...
Dear Team, We have to delete some cost plan named with "To be deleted", but when we try to delete we are not able to delete the cost plan, we are getting errors as 'Error MessageCost plan can not be deleted. There are Resource Plan linked with this c...
