I have coe user values in sys_user_group table and need to fecth the user from particular filed from a group table. if we achieve this still not applying to the metrics in the cio dashboard says no data. Please help me with this .
How can I write a ServiceNow script to check whether incidents are assigned to active users, and if the assigned user is inactive, automatically reassign the incident to that user’s manager? If the manager is also inactive, how can the script continu...
Hi, I work in an instance where there are many groups from different parts of the business.I would like to create a Visualization that uses the 'Incident backlog growth' indicator.For other indicators I have been able to use the filter Assignment gro...
Hi all, I'm trying to obtain the oldest ticket to show the age in a single score in a dashboard This is the script that I have: function getOldIncident (){var glideIncident = new GlideRecord('incident');glideIncident.addQuery('state',1);glideIncident...
User mid_user associated with down MID Server: b067e5bddb6c37844de6187344961984. No login attempts within reporting period. Need help to resolve this issue.
Need help creating a Data Visualization. I need to answer the following questions 1. Date / Time When all users in support group xyz get assigned incident2. Incident state - Changes duration.. Meaning.. How long in WIP, onhold etc Adding pic for att...
Hi all,I am new to ATF and have been automating ITSM flows in our organization’s instance. We have a scenario where we need to create an Incident through the Virtual Agent in the Employee Center portal and perform some validations through the Virtual...
Hi all, When using the Create Major incident so that it creates a new INC and adds the candidate as a child INC, not all of the field values are carrying over to the Major INC. Does anyone know where we could update this to carry over all the field...
Hi everyone,I’m learning ServiceNow and experimenting with Assignment Data Lookups. I created multiple lookup entries with increasing specificity:Category = NetworkCategory = Network + Subcategory = (specific value)Category + Subcategory + additiona...
Hi Team,Can I know how to setup the connection with ServiceNow SAM pro with Salesforce (direct integration profile).What all data it will be bringing from salesforce?What all checks to be done in ServiceNow end?
When the major incident state is set to "Rejected," the system automatically generates a problem record with a message like "Problem PRB0040058 is created for this Incident." How can I trace the workflow responsible for this? Essentially, I want to p...
We have an issue with the live chat not getting connected to the agents via iPhone, but working from desktop portal and android. How to get the list of users who are using the live chat from iPhone and number of user doing from desktop/portal.?Also c...
Hello!I've recently been facing issues with the Now Assist chatbot function.When I'm on the Employee Center and I have the Now Assist chat window open, whenever I try interacting with it in ways like: resizing, closing or minimizing the window "flies...
Hello, If customer has 100 SAM Pro licenses means, we can use to pull SW data from 100 devices OR 100 software's list in any number of devices? Regards
Hi Community,I’m trying to clearly understand which elements slow down form performance the most in ServiceNow. I created an ordered list based on my experience, but I'm not completely sure about the accuracy.I'd like to get validation from the commu...
