Issue with Standard change Properties

[Dileep Raju]

Hi Team,

I’m encountering the following errors while creating a new Change Request using a Standard Change Template:

"Fields Description, Backout Plan, Test and Validation Plans, Implementation Plan populated from a Standard Change Template cannot be modified."

"Type cannot be changed to standard for Change Requests"

"Invalid insert"

Based on my analysis, this seems related to the std_change_properties record. When we revert to the Out-of-Box (OOB) configuration, the issue is resolved.

Can someone explain the purpose of std_change_properties and how it should be configured correctly?

[Pooja Limbani]

Hi @Dileep Raju 

It seems to be configuration table used to define field-level restrictions, for std change to control the mentioned fields, also there are business rules : Prevent Type change to Standard & Restrict fields from Standard Change.

If you create a change record with with a Type = Standard and the Standard Change Template Version = "The templated change to create" this triggers a business rule "Restrict fields from Standard Change" on the change request table. This BR does it's job that if a Change Request is created and meets the BR conditions the Change's fields are populated from the template.

However the catch is that ONLY read only fields are copied, this is meant to stop someone changing a records details from the client side and is for security purposes. The read only mentioned fields are configured by the Standard Change Properties. So if the template has fields "templated" that are not read only, they are ignored. Which may have no impact if all fields are locked down in your instance; however we only lock down some of the fields.

Help future readers out—mark the answer and close the thread if it helped you! 😊

[Dileep Raju]

HI @Pooja Limbani 

Thank you for quick reply,

Sorry, I did not get it. Please let me know what changes I need to Standard change template as to fix below error and Why

While creating a new standard change record using a template, when we select the CI field, if the selected CI (Configuration Item) has its Protected Data field set to Yes, because of this, two business rules ("Prevent Type Change to Standard" and "Restrict Fields from Standard Change") have been triggered, resulting in an error. 

Thank you in Advanced