ITSM - Configure security rules

[OyugiK]

Hi guys, 

Am stuck with exercise on ITSM Implementation Simulator.

Not sure of the steps to take to ensure that I get this correct.

Once a change request has moved to a Closed state, the record (and all fields) should be read-only. 

1. Create/modify the security rule(s) so to ensure that all fields are set to read-only for all users after a change is closed.

Hint: You will need to elevate your role to security_admin. 

Tip: Consider modifying the conditions on the existing Access Control where operation = write and Name (table) = Change Request [change_request].

Hint: Remember that the itil role inherits the sn_change_write role. 

[Abbas_5 · Accepted solution]

Hello @OyugiK,

Please refer to the link below:
https://www.servicenow.com/community/itsm-forum/configure-security-rules/td-p/703282

If it is helpful, please mark it as helpful and accept the correct solution. In future, it might be helpful for someone to refer to this solution.

Thanks & Regards,

Abbas Shaik

[OyugiK]

Thank you

[Abbas_5]

You are welcome!

[MoeG82]

I have tried this and it isn't working for me. This is the only write ACL for the change_request table.