We will shortly be implementing our first iteration of VA but integrating with MS teams. We are currently working on the Xanadu release.
When a ticket is created for a user we have notifications set up whereby emails are issued detailing ticket reference and description details to the user, ticket status etc. We would like, if possible, the virtual agent to message the user / requestor (via the teams platform) these basic details, in much the same way as the email notification works, upon ticket creation. Is this possible?
