Hello, I am trying to modify the recommendation message in task intelligence recommendation. I would like to show predicted confidence along with recommended assignment group. I have tried adding the field from predictor result table in the recommend...
Hi Everyone, Out of office emails are currently not ingested into the cases. So when the agent(Assigned to) is sending an mail to the caller, they don't see the out of office emails in the case. So it can be that someone is on (sick)leave, and the ag...
I'm Facing an issue while i'm trying to integrate chatgpt with servicenow .Error : You exceeded your current quota, please check your plan and billing details. For more information on this error, read the docs: https://platform.openai.com/docs/guides...
Exploration of available communication options that are available "Out of Box" and how we can utilize them to streamline communications and engagements through ServiceNow. This will include the communications sent by Major incident team such as SMS...
Hi All, I was trying to trigger the surveys on Microsoft Teams channel, when the incident is resolved. Could you please guide me with the configurations? Thanks,Siva
post else statement, i am getting this error for on submit client script.any leads please let me know.
Is there a way to implement the following 1 to 3?Please let me know. 1. Save the initial password created by the script in the password field in password format2. Send an email with the initial password to the automatically created user3. The automat...
I'm trying to set up some small talk to give the VA some personality, and cover when the users try to go straight to a agent. We have "Ask user if topic VA chose is correct" turned on, because we want that for normal topic flows, but if users say He...
in the badge integration , how to inform the user that unable to check in ? is there any way of doing it ? is it using badge event ?
I have a Virtual Agent conversation that performs a web request. It seems that while the web request is taking place, the Virtual Agent is not typing. The Virtual Agent begins typing once a response is received, but I'd like it to start typing before...
Hi Team, I have a notification set up such that whenever Request is assigned to a group the respective Assignment Group receives the notification. The notification is also sent to manager of the group who but is not a member of the group. I don't w...
We are in Tokyo release. We have intergrated MS Teams and actionable notification is on. We'd like to report how many changes / Requests get approved / rejected from Teams. For this purpose, We want to update "Approval Source" to Teams in approval ta...
Hello Everyone,I need to restrict access to the Change Request form for anyone outside of the specified groups. This restriction applies to Normal, Standard, and Emergency changes. Only the assignment groups listed below should be able to raise chang...
I was recently looking for a solution to accomplish this but could not find one here. Now that I have worked it out, I'm going to leave my solution here for anyone else that may be having this same question. Backstory: Client has a catalog item that ...
Hi all,I got a request to open Knowledge Articles that the users search for with the search in the workspace to be not opened in the edit/record view, but in the actual reading view. As seen in the image below, we search for the records. When opening...
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