Virtual Agent forum
cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Forum Posts

Incident

All ITIL users are unable to modify the state of the incident from the listview.The following buttons are displayed depending on the state of the Incident Record. on incident creation : save , submitNew after initial incident first created : save , u...

Ram012 by Tera Contributor
  • 228 Views
  • 2 replies
  • 1 helpfuls

virtual agent NLU model

While publishing NLU model in VA topic only primary language model is getting published and mapped in topic. I tried to publish the model from NLU workbench but its not publishing.  publish button is not greyed out, its enabled but whenever I click o...

SnehalataK_0-1723013445357.png

capturing onhold reason and duration in tow new fields

Hello All, Could anyone please help me how to acheive the below one. I need to capture the onhold reason of catalog task so that the reason will not get clear after closed complete of task.And on hold duration. There is a field in the form pending re...

Mansi roy by Tera Contributor
  • 352 Views
  • 5 replies
  • 0 helpfuls