Disable attachment on Service Potal
HI All, I have a requirement, where I need to disable Attachment icon from Service Portal once request is saved and I need only for 1 catalog item. As I am new to the widgets, could you please help. Shivani
Forum Posts
Implement UI Action is moving the state to Review instead of Implement
Hi All, I have deleted Change - Implementation tasks from the flow designer (Change-Normal-Implement) as we did not want automation tasks to be created. Since then if i click on implement UI Action its moving the state to Review instead of Implement...
Creation of new CI for an existing asset
I have an asset with Personal Computer class in the hardware table for which I need to create a new CI. Can someone please help me with a way to do so.
how to make standard change request unavailable/how to disable the standard change request
Hi Team, I dont want to use standard change hence I want to remove it from everywhere or deactivate it so that user will not able to see it.
Best way ServiceNow runs Automation to add user from catalog item request to Azure Group?
Best way ServiceNow runs Automation to add user from catalog item request to Azure Group? User enters justification for the need of the Azure Role in catalog Item. ServiceNow creates a Task and should run Automation to add user from catalog item requ...
What triggers a unauthorized emergency change request?
Hi all,According to this product documentation Unauthorized change request (servicenow.com) Whenever there is an unplanned change in a CI an unauthorized Emergency change request will be automatically created. I went into the cmdb_ci table and made c...
Pull requested for details from inbound email to create request
Hi Experts,We have a requirement to create a Request from an inbound email action, which is working fine with my existing code. The client wants us to populate Requested for details from the Email Body. The format of the email would look something li...
Change Management - questions on alignment to CSDM (Business App vs App Service)
Hi Everyone, I'm looking for best practice recommendations for setup of Change Management. I'm not sure if there is a general consensus in terms of what can go into the CI field.I'm thinking if selecting Business Applications on a Change should be av...
Hi Support case - notification reminder timelines before auto closure
Please help with any ServiceNow doc on HI Support cases tickets related state changes and reminder notification timelines before they are auto closed by system if there are no further inputs received from customer either not accepting the solution or...
ACL for particular user group
For a record, If the assigned to is a group1 member and logged in user is group 2 member then for the group 2 member the record should be read only. How to write ACL script for this requirement?
Wildcard Searches
I want to have list of CI'S which contains word 'Test' in short description without using asterisk.Say for example, i have a list of CI's , the short description says " Workspace Test" , if I search in short description with only Test, then the recor...
Resolved! In flow designer I want dynamic short description
Hi All, I want dynamic short description but when i am selecting the toggle script part in the short description i am not see see pill picker because i want to select get catalog variable - requestor for Can you tell weather this script is correct o...
Connecting Task Intelligence Admin Console with the Incidents Table
Hi All,I am currently exploring the Task Intelligence Admin Console now I have trained and deployed a model in my account and currently testing it with Service Operations Workspace. Can we connect the Task Intelligence results with the Incident table...
How to add SCTASK URL in notification which is created on sc_req_item table ?
Hello, I have requirement to add SCTASK URL in notification email body which is created on sc_req_item table. Please suggest the how to achieve it. If it is achieved by email script please share. Thanks
Change the font of VA welcome message
Hello Community,Greetings !How can we change some font of VA welcome message to italic and some to different font.Please guide.Thanks in advance