Knowledge version is not visible in the CSM workspace.

[Imran4]

Hi Community!

I am not able to view the Knowledge versions in the CSM workspace, and it is related to only one particular Knowledge base as of now. And the issue in the Production instance alone. I have checked the Plugins "com.snc.knowledge_advanced" and property "glide.knowman.versioning.enabled". I found everything is looks good. How to fix this issue. Thank you.

[ayushraj7012933]

Hi,

If the issue is happening only for a specific Knowledge Base and only in CSM Workspace (Production), then it’s most likely a configuration or access-related issue rather than plugins/properties.

Things to check:

1. Knowledge Base Configuration
   Open the affected Knowledge Base and ensure “Enable versioning” is checked at the KB level (not just the system property).

2. Verify Versions Exist
   Check the kb_knowledge_version table to confirm that versions are actually being created for articles in that KB.

3. User Criteria / Permissions
   Review User Criteria on the Knowledge Base and articles. Sometimes versions are not visible due to access restrictions. Also verify roles like knowledge / knowledge_admin.

4. ACLs
   Check if there are any custom ACLs on kb_knowledge or kb_knowledge_version restricting access in Production.

5. Workspace Configuration
   Since this is specific to CSM Workspace, compare the UI Builder configuration with a working instance (Dev/Test). Sometimes the version component is not properly configured or visible for certain KBs.

6. Instance Comparison
   As it works in lower environments, compare:

   • KB settings

   • User Criteria

   • ACLs

   • Workspace page configuration

[Tanushree Maiti]

Hi @Imran4 ,

Can you share a screen shot of your knowledge where you are expecting version. As you mention its for specific KB, does it mean ,rest KB - you are able to view version.

Share the screen shot.

[Imran4]

Hi @Tanushree Maiti , 

Let me help you to understand the requirement. 

Version is not displaying when user is clicking on the View Article UI action in the no matter if it is from the Native UI or from the CSM workspace. However, there are more than 10 article versions are visible in the form view in both Native UI and CSM workspace. For other Knowledge bases, it is working totally fine in both Native UI and CSM workspace.  Please check the screenshot for the reference. Thank you.