Link for the live agent

[Royal1]

i want the URL/link for the live agent chat instead of connecting form the chat bot , i want direct link to connect the live agent 

[Saurabh Gupta · Accepted solution]

Hi,
But you can integrate ServiceNow bot to third party interface.

Please refer below link-

Embed the Virtual Agent web client in an external web page (servicenow.com)

[Saurabh Gupta]

Hi,
In agent chat configuration do like below 

(function($sp) {
	return {
		live_agent_queue: $sp.getDisplayValue('sp_chat_queue'),
		//skip_load_history: true,
		//topic: 'ce2ee85053130010cf8cddeeff7b12bf'
		live_agent_only:true
		};
})($sp);

[Royal1]

i want to know the URL for the live chat, so that i can use it from some external system ,

like i want to embedded that chat link in the KB articles or some other portals 

[Saurabh Gupta]

Hi,
This is not just a link but an embedded widget, you need to customize the widget as per your need.
Be careful while customization.

[Royal1]

understand. can you clarify this as well,

this the below link where we are using for the ServiceDesk  chat , now we moved to the agent work space with this chat widget , 

Below is our old chat link ,same way i am looking for this for that new option

https://XXXXX.service-now.com/$chat_support.do?queueID=5a313123123123sec1e3131312312dewcwcw