Hello,I would like to know if ServiceNow provides an official service status page, similar to Slack Status, where we can check the real-time status of ServiceNow services.Is there an official website where we can monitor the status of ServiceNow serv...
Hi Everyone,I have a requirement regarding the incident form. When a user changes the state to "Resolved," the close notes information will be auto populated with the default format below. Users need to update the information after the colon in this ...
Hi all,I have a requirement involving Table A and Table B. A notification is triggered from Table A, and the user who receives this notification will reply to it. When the reply is received in ServiceNow, I need to create a record in Table B with som...
Hi, I have a widget, 'Average age of open incidents by Group', that uses the ' Average age of open incidents' indicator and the 'Assignment Group' breakdown. The chart only show 10 groups at once but I want to see them all.I know it has data for mor...
Hello, new to ServiceNow scripting. I have very slight experience with scripting, but not much. Anyway, what y user want is I'm currently creating record producers. record producers automatically assign the assignment group based on the (user /requ...
Dear Community, I am trying to create a cascading filter on location table to display field called "region" values to choose in interactive filters. The challenge i am facing is in filter" i am getting multiple values instead of unique value of regio...
I want the problem record link in my email notification to be redirected to the Next Experience. So what should I do? Is it can be done by using plugins?
Hi Guys.What I am doiung is I have ceated an Assigned to (sys_user) field and a Assigned Group (sys_user_group) field on a the sc_cat_item form & what I am trying to do is flter the Groups field based on the assigned to (user) selected. So only show ...
function onLoad() {//Type appropriate comment here, and begin script belowvar category = g_form.getvalue('category');if(category == 'Database'){g_form.removeOption('subcategory', 'Oracle');} please check this code where this issue ? }
Hi Community,We are facing an issue with normal change approval where the Change Manager approval is being skipped (marked as "No Longer Required"). Additionally, the approval process is triggering the "After Change Manager Approval" action twice. Ev...
Can I add global UI Script in agent workspace that works for all tables and also in list view?I tried to add 'Client Script' but it only works with specific tables.I guessed if i don'tput table name and event it will always load, but it's not working
Hi, For the Update button in the incident form, I want a task to be done. When the state of the incident record is New, In progress, On hold, Resolved the update button should be visible. For the closed and cancelled state, it has to be hidden. How i...
In the Subscription Management module, I need to add an "associated role" to a Product Subscription, and futhermore add a group. How do I add a custom role in the "Associated roles" tab on a Product Subscription?
can the catalog item related to the Knowledge article be added to the KM Dashboard that already exists so the KMs can see these requests and not rely on email notifications? Please let me know on how Can I work on this
I created a flow and this is common for the 3 catalog items.Now I wanted to trigger approval to the approval group only for the two catalog items using that flow.Solution 1:Now I had the option to use if condition to trigger request item and then wri...
