Hi everyone,I’ve built a workflow for a Project Work Request. After each task, there’s an If activity that checks if the task’s state is Closed Complete (state = 3).However, when I manually close an SC task as Closed Complete, it then automatically c...
i have requirement, in incident form i have checkbox field and another field is a date type field, whenever we click that checkbox field it will show alert message with "yes or no" options, if we select the 'yes' option then in the date field it will...
Hi There,I have been trying to understand difference between GlideRecord and GlideRecordSecure .I am aware that in GlideRecordSecure, ACL is enforced.However, i want to understand it better how it works in backend.I have a scenario as follows:1. Ther...
Alert :Urgent Post So I have two Service Now certificates CSA and CAD and they are currently at VANCOUVER version The last date to appear in delta exams to make it to Washington was on 7 Jan 2025 and similarly for Washington to Xanadu is 30 April20...
Hi team,Please help me with a client script on cmdb_ci_hardware table: If a user belongs to cmdb_ci_hardware table, he should be able to edit the new field "External IP". I've written the below: function onLoad() { //Type appropriate comment here, ...
Hi Community, I am working on a form which already has a customized button using UI Actions. When a new record is created the state is new and an approval will be automatically generated to the assigned group's manager, and I want to disable that but...
Hello,I am using the following GET query to retrieve all possible states for incidents:https://yourinstance.service-now.com/api/now/table/sys_choice?sysparm_query=name=incident&element=state I’ve added the "personalize_choices" rule to my user, but ...
Hello, I am facing a challenge with our ServiceNow Employee Service Center site. We have three knowledge bases with similar categories, and when accessing the knowledge base, three duplicate categories are displayed. As a temporary workaround, our de...
Hi, I tried to publish Close Incident topic in Designer, and when I try to test it I immediately get a message "I'm having technical issues and won't be able to continue this conversation." I seem like it's never moving past Get incident sys_id node....
Hello everyone, (Scope Service catalog ==>catalog item ==> variable read only after submit request) I want wide single text variable to no longer be read only after submitting the request and that we can write in this field (in the ritm). Submit Requ...
Hi,Im using on Change client script and if some condition is met I use g_form.addErrorMessage in order to show some message. How can I make the message stays longer on the screen?
Hi All,For a task I want to create and schedule multiple standard change at a time. Previously I was creating single std chg and looping it for Mutiple change. but this way the number of API calls are also increasing which is not feasible.so is there...
The inbound action I’ve set up is meant to create a request when an email is received. However, the scenario involves a forwarded email — specifically, emails forwarded from abc@gmail.com to dev@service-now.com. I only want to create a request if the...
Hello everyone, (Scope Service catalog ==>catalog item ==> variable read only after submit request) I want wide single text variable to no longer be read only after submitting the request and that we can write in this field (in the ritm). Submit Requ...
Hello everyone, (Scope Service catalog ==> catalog item ==> RITM) I want use a script for in the RITM created by a variable opened by, the field additional comments be visible to the requested fro too and that he can write in it. RITM created by "ope...
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