Hi!I work as Support Engineer for a Integration as a Service product, basically we build integrations between ServiceNow and Jira.When building the integrations, we create a ServiceNow dedicated user with some OOTB roles (such as sn_incident_viewer, ...
I am investigating how to retrieve ticket information created in the service catalog from an external system (Python).I understand that by specifying “variables.variable_name” in the sysparm_fields of the sc_req_item table API, values for variable in...
I am trying to setup an automated test in IRM that is trying to validate fields (including a custom field and behavior) that requires creating a record from 2 different tables so that second record can refer to the first one. In order, I am trying to...
It was working fine earlier, suddenly I am getting this error on my flow. I have used OAuth method and jira spoke.
Here is the scenario- 1.Is conversation made in MS Team group live chat , can be able captured in UI page which we are created?
I would want to create a "Related Problem List" Tab to the side of the Resolution Information Tab and that Resolution Information Tab needs to be associated with a Problem from the Problem Management Table, how do I go about it
Hi Everyone,I am defining an Email script to add the approver of a HR case in cc and bcc of a notification triggered by an Event in the Flow. Please find the script below. Current object is the Approval GlideRecord passed from the event.var gr = ne...
Hello Can we get all the dashboard links in a table? Like, can we get all the dashboard links in a column like (refer the below image) Owner, group created and updated by?? attached the screenshot for better understanding.
Is there any way of getting information of the last view of the dashboard. How do we get the information of all the dashboards which are getting viewed by user?
Hi everyone,I am currently working on a requirement where I need to evaluate User Criteria for a Knowledge Base at the Service Portal widget level.Here’s what I’m trying to achieve:We have user criteria set up for different Knowledge Bases.I want to ...
Hi,I'm trying to create a role that functions like a user role for the Conversational Analytics dashboard.Essentially they should be able to use funnels and create filters that can be saved.chat_analytics_viewer doesn't allow for creation of funnels ...
Hi Everyone,I have added cc and Bcc Recepients using email script. But the Email Logs only show To Recepients.In which field of the Email logs can I check if its working fine ?Thank you!
I want to add a new tab in the Service Operations Workspace and display specific fields inside that.
Hello I developed the following feature. I have a button "Communicate to customer" that allows user to type some text and on submit, it triggers a notification from the Case linked in the field Parent Case. I have now the need to add attachment on th...
Can I turn on Agent Chat without turning on Virtual Agent? Or what is the best practice? Right now, I have a requirement that we want to turn on Agent Chat but they don't want to turn on Virtual Agent. Your solution is greatly appreciated! Thanks!