Link for the live agent

Royal1
Tera Contributor

i want the URL/link for the live agent chat instead of connecting form the chat bot , i want direct link to connect the live agent 

 

Royal1_0-1694097878050.png

 

2 ACCEPTED SOLUTIONS

Hi,
But you can integrate ServiceNow bot to third party interface.

Please refer below link-

Embed the Virtual Agent web client in an external web page (servicenow.com)



Thanks and Regards,

Saurabh Gupta

View solution in original post

No


Thanks and Regards,

Saurabh Gupta

View solution in original post

9 REPLIES 9

Saurabh Gupta
Kilo Patron
Kilo Patron

Hi,
In agent chat configuration do like below 

(function($sp) {
	return {
		live_agent_queue: $sp.getDisplayValue('sp_chat_queue'),
		//skip_load_history: true,
		//topic: 'ce2ee85053130010cf8cddeeff7b12bf'
		live_agent_only:true
		};
})($sp);

Thanks and Regards,

Saurabh Gupta

i want to know the URL for the live chat, so that i can use it from some external system ,

 

like i want to embedded that chat link in the KB articles or some other portals 

Saurabh Gupta
Kilo Patron
Kilo Patron

Hi,
This is not just a link but an embedded widget, you need to customize the widget as per your need.
Be careful while customization.

 


Thanks and Regards,

Saurabh Gupta

understand. can you clarify this as well,

 

this the below link where we are using for the ServiceDesk  chat , now we moved to the agent work space with this chat widget , 

 

Below is our old chat link ,same way i am looking for this for that new option

https://XXXXX.service-now.com/$chat_support.do?queueID=5a313123123123sec1e3131312312dewcwcw