Link for the live agent

Royal1
Tera Contributor

i want the URL/link for the live agent chat instead of connecting form the chat bot , i want direct link to connect the live agent 

 

Royal1_0-1694097878050.png

 

2 ACCEPTED SOLUTIONS

Hi,
But you can integrate ServiceNow bot to third party interface.

Please refer below link-

Embed the Virtual Agent web client in an external web page (servicenow.com)



Thanks and Regards,

Saurabh Gupta

View solution in original post

No


Thanks and Regards,

Saurabh Gupta

View solution in original post

9 REPLIES 9

Hi,
This was the old product (Connect Support).
After adoption of AWA plugin chats are not the way it was.


Thanks and Regards,

Saurabh Gupta

Hi,
But you can integrate ServiceNow bot to third party interface.

Please refer below link-

Embed the Virtual Agent web client in an external web page (servicenow.com)



Thanks and Regards,

Saurabh Gupta

so there is no way we can get the chat URL ? correct ?

No


Thanks and Regards,

Saurabh Gupta

deepak0007
Tera Contributor

There is a direct link but it's public page - Please go through this support KB

https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0716436

 

You can access the web client from - https://instance.service-now.com/$sn-va-web-client-app.do