Linking Existing Servers to Existing Business Applications in the CMDB

[billykimberr]

Hi everyone,

I've been trying to link servers to business applications using the cmdb_rel_ci table, but the results haven't been enough. I'm looking for straightforward methods to connect these two elements.

What approaches or best practices have you used to effectively establish these links?

Thanks in advance for your help!

[Selva Arun]

Hi,

The cmdb_rel_ci table is primarily used to define relationships between Configuration Items (CIs) in the CMDB. In ServiceNow, relationships between Servers and Business Applications are typically established through this table. You can refer to the official ServiceNow documentation on CMDB relationships here:

CMDB Relationships - ServiceNow Docs

In my organization, Business Applications are stored in the cmdb_ci_appl table. We manually map relationships between Business Applications and Server CIs through the Relationships tab on the respective CIs. This method has worked well for us, and we haven't encountered significant challenges—aside from occasional slowness or performance issues when linking CIs, which I plan to investigate soon.

If you believe the solution provided has adequately addressed your query, could you please **mark it as 'Helpful'** and **'Accept it as a Solution'**? This will help other community members who might have the same question find the answer more easily.

Thank you for your consideration.

Selva Arun

[billykimberr]

Thank you for your answer.

As I mentioned, I've already used the cmdb_rel_ci table, but the results haven't been sufficient. I was wondering if there is another method to find these relationships that doesn't rely on the Relationships table.

Thank you!