List UI Action to close selected incidents

akhilapoodi
Tera Contributor

I want to achieve on scenario :
1 : Create List UI action
2 : When selected any incidents upon clicking the UI Action the state should change to Close and  a comment should be added to the List View.

1 REPLY 1

Vishal Jaswal
Giga Sage

Hello @akhilapoodi 

If the incident's state is not resolved and you want to close the incident directly then it will ask for close_note and close_code which means not a good practice as you will end up writing UI page where glidemodal need to be used.

If you are only going to target the resolved incidents then here is the official SN doc: https://www.servicenow.com/docs/bundle/yokohama-it-service-management/page/product/incident-manageme... 


Hope that helps!