Hi all,I have a requirement for virtual agent. I want to change to icon for all the catalog items on virtual agent.They should have the same logo but it should affect the sc_catalog_item table in the backend as that would change the entire portal vie...
Hi. commynity.I want to do this for Storage as well.Do you have any useful articles? Setting to display version information of configuration information obtained by Discovery in the FirmwareVersion column instead of the Description column.
Hi Team, In the portal, chat option is visible but live chat is showing until any manual agent accepts. But I need live agent replying(like chat bot) and showing some options to chooose like the below. Please suggest. Thanks,Sriram
Hi Everyone, I have a sequential approval.1) First, the manager has to approveIf approved2) Goes to a group for approval. My issue: If the manager field is empty or the manager account is locked out the flow is stuck. Is there a workaround for this...
Field: condition_scriptTable Inbound Email action ,Can someone provide an example of what this field accepts? Everything I've found references a scheduled job
Why would the inbound action continually create an incident? When I am explicitly saying does not contain 'RE:'
How can I categorize related lists?
I have a catalog item that on change of a field is to use GlideAjax to call a script include: var ajax = new GlideAjax('Troux_Subflows') ; ajax.addParam('sysparm_name','getTrouxCloudLZ'); ajax.addParam('sysparm_lzid',"lzid .eq " + newValue); ajax...
there is a script include named "cxs_UIActionConfig" - checking in PDI What is the purpose of this script include ========================================What is the purpose of line (60-67)=========================================isValidAddSearch...
I'm trying to create a Database View that combines the User, Role, and Group tables. I want to be able to generate a report that provides every role and group that is assigned to a user. I'm running into issue's with the Where clause. Here is my curr...
If category = HRand the user is a member of an HR Support group (based on the user assignment group properties) then they can view the ticketif the category is Technologyand the user is a member of an HR Support group (based on the users' assignment ...
Hi Team,Users have noticed that the contact trace records are copied over to incidents from interaction record. how can i remove this? any guidance is greatly appreciated
Hello folks... I am need to know what is the best way possible to accomplish the following : AD authentication with 60+ domainsIntegration to 36+ domain or OU.what are the steps and risks that I would need to consider? please - thanks
Hello everyone, I want to deactivate the rating feature for a specific knowledge article, is there a way to do this individually instead of disabling it for the entire knowledge base?
