HID 5427 ck is capable of nfc detection, can servicenow make use of that instead of id badge ?

HID 5427 ck is capable of nfc detection, can servicenow make use of that instead of id badge ?

ECC QUEUE Stuck in ready state

I am trying to create Output ECC Queue to execute the Keeper(A thrid party password manager platform) specific command in MID Server. But the Output ecc_queue Status gets stuck in "ready", it doesn't change. Also, It doesn't throw any error. Kindly a...

vaContext not known in AI Fallback Search (Vancouver Virtual Agent)

We are experiencing an issue with the Virtual Agent Vancouver Release AI search. Currently we are using the AI Search – Fallback (topic), and the AI Search (topic block). We want to make some minor customizations at the ending of the flow.In the firs...

SLA is getting cancelled automatically

Hi Expert , I am getting issue in SLA . My SLA is getting cancelled - this is what is happening  -  Start condition: State | is | NewPause condition: State | is | Awaiting User infoStop condition: State | is | ClosedA new incident comes in with a sta...

whether we can create an wrapper on attachment API

I'm not able to change ticket counter

Hello expert,  I've tried to reset the ticket number counter but I seems couldn't see the option to do that. Currently I have set prefix as IR follow with number. Now we are at IR10033. How to reset it to:1. 001 again2. How to set from IR10001 to IR0...

Auto populate fields in a reference table from hr proflie

Hello, I'm fairly new to the scripting side of SN. I'm attempting to populate 2 fields on a record producer (organization and activity) from the hr profile table.  Variables are:u_activityu_org field names:ActivityOrganization table i need to pull fr...

How to select the bulk records and set the reference field from the list view

HI, We have reference field on the form called "Department", the requirement is to give the option to select the bulk records from the list view where in user selects for ex 3-4 records and select the list choice from the list view for bulk assigning...

Link to redirect to approve and reject form in Change Request

In Notification, how to put link of approve and reject form in the change request so that the person can click on the approve link in the email and will redirect to Approval form or list to approve the change request. Can anyone help me in this? 

Need to remove last check in from Walk-up status widget

When ever we select any location from walk-up status widget. If user selects the location and tries to do check-in in Non schedule timings, there will be a message displayed at the bottom of widget saying that last check in is "X" minutesNow the requ...

SAM - reclamation candidates

After a reclamation candidate is marked closed skipped, do another reclamation candidate get generated in future , is there any checks to again check and generated reclamation candidate. Use case - Example an RCC is marked closed skip because user wa...

Add incident details into Active chat window Automatically when interaction record in WIP

Hi,What I need to do is the following: User starts a chat with a live Agent. From Agent Workspace window agent assists the user and creates an INC. When the INC is created my customers would like a link to the created incident to be pushed in to the ...

Policy Approvals

My employer would like to have their policies stored in the ServiceNow knowledge base. Because there are so many different policies with different approval levels, I find it difficult to understand how to implement an approval workflow per knowledge ...