So, I am implementing a doer-checker process for Change Management wherein the person who is the "Doer" of the change request cannot be the "Checker" of the change request. I created two automated change tasks (after the change request moves to Imple...
Hello Team, I am looking for some ideas to create ribbon as below for various stages of an Incident. (This is not OOB) Any tips/advice on how to create will be greatly appreciated. Thanks.
Hello All, I am currently leading on consolidation of three service desks ( all outsourced) for an organisation that has approximately 5K employees and has gone through a long period of M&A and divestment. Due to this business model, the organisatio...
Main problem is issue auto resolution is not working. It is working half way , means incident raised by self service does assign to #virtual agent . subsequent notification also goes , user interact with topic and if helpful closes the topic or keep ...
I have created a sctask form but the variable field seems to be changeable how to lock it ?
i am trying to follow this instruction but kept getting error. : Security constraints prevent viewing this page once i clicked on guided setup i have admin role and sn_customerservice.customer_admin but nothing seems to be loading Navigate to All >...
It doesnt seem to be under the kb bases article templates so I'm not sure where to remove it from
Hello Everyone,As shown in the screenshot, we added "Search Fallback Topic" to the fallback, and now whenever we type any keyword in the default (without selecting a custom topic), it will return a result with the knowledge article or catalog items. ...
unable to add admin role to another user i tried to do it multiple time but it kept disppearing after i add it
when I change the priority of my xyz table record to 1 then all other records which has a priority 1 should change automatically to none.
Hi Team, Need help on creating a incident ageing report for e.g. - 0-2 days , 3-7 days, etc. like that for the team. Regards,Garvit
Hi Team, We have integrated our CXone agent application with ServiceNow. We are doing screen pop in CRM whenever some operations performed in CXone agent, we have API available for same in the documentation provided by ServiceNow https://developer.se...
Hi Communities , If i would like to create a custom option/category/ subcategory referred to below For Example i want to create Finance Incident -Main categoryIncident review - Sub category, this will link to one of the dashboard Assigned to me- Thi...
I'm using the mail script below to pull variables from a requested item into a notification, but I'd like to insert a line break between each variable. How would I accomplish this? I assume it is in the line that is red below because it is inserting ...
How do I transfer the assignment to in the incident form to the field I created in the task table?
