i did teams to SN integration and trying to connect the live agent when i click on the live agent option, agent get chat request queue option and accepted ,but when agent send the message - it is not showing in the end user side, chat is stuck like b...
Hi All,I have a Topic (screenshot below) that has two paths out of which one for non-itil users progresses when no agents are available and creates incident. Issue is, Agents are available but not accepting chats and thus it is considering it as Agen...
Hi All, With the configuration of the Agent chat bot, I need assistance and suggestions. For example,There are two groups: Group B is from New York, while Group A is from California.If somebody using the "Agent Chat Bot" from New York tries to conn...
how to setup the approve/reject your request directly from microsoft teams chat servicenow
Hi Team, I have built a custom topic which fetches the data from a custom table. I'm trying pass fetched values to the URL. I'm facing an issue where its not setting those values on the catalog item form. I tried the method as suggested in this lin...
How to get this notification in TEAMs app and how can i enable it from the servicenow end, how to integrate with the teams from ServiceNow ServiceNow to Teams integration
features of servicenow to microsoft teams integration what are all things we can do it from teams app for the SN
Hi experts! Please help me in fetching user last selected topic/promoted topic in virtual agent servicenow.so that the returned value is populated to the short description of incident.
Hi Community, I want to run a flow designer from virtual agent. I know about Action utilities which is used to call flow designer but my question is what would be the spoke ?If I select Action from action utilities. Thanks,Pooja M
Hi Experts, Please help me in fetching user's first selected topic or promoted topic inorder to populate the same in the short description of the incident created via incident topic block.I have use system variable vaSystem.getSearchText(); to return...
Hello Folks,While working on catalog item submission through virtual agent, I came across with this API new sn_sc.CatalogConversationHelper() but i am unable to find its definition within the ServiceNow instance. My purpose of looking for its definit...
I am planning to conduct the change of the value of the below system property for changing the prevalence of surveys on Virtual Agent. Target system property: com.glide.cs.survey.probabilityIs there any other part that is affected by this change?(e.g...
Hi TeamPlease Help me.These two groups (test users, test users manager) should have the ability to modify these three fields (Category, short description and Work notes) for the agent in a closed Interaction Record.
Hi,Can we restrict Virtual agent to be visible to certain user in Mobile view? if yes, kindly let me know all possibilities.Mobile view is here:Thanks
Hi TeamPlease help me.I Need to edit Work Notes only for this Two groups in a closed interaction record.I have written Acl with below Script but it is not working.. Can some help me with exampleanswer = false;if ((gs.getUser().isMemberOf(gs.getPrope...
