Hello, JIRA is sending customer comments to ServiceNow via webhook as wiki formatting.I would like to convert this WIKI into HTML into ServiceNow comments.Has anyone implemented this already, please?This is what I type in JIRA This is what I get via ...
I have created a Start Date Time(reference field) Display value is true .In another table reference field this Start Date Time field shows different Time i added that table as related list you can see it in image below it shows different timing:
we have a requirement to get the distribution list of logged in user where he is in owner and populate the distribution list in select box on form loads, i am not able to figure it out how and where to start ? can any one help me on this? and is it ...
Hi Team,We are using order guide and have created a variable as attachment. We are cascading the variable in servicenow.Based on no of RITM attachments are inserted to sys_attachment table. Could you please help me how to avoid the duplicates while i...
Hello, I want to click the normal change in the change Interceptor window. Is there any option present in the ATF? Please let me know.
Hi, We know that g_user.hasRole('itil'); will return true if user has itil role or admin role. Similarly does, gs.hasRole('itil'); works the same or does it return true only when user has itil role.
Can users without any role or any licenses associated or bought, create (Only Create) incident records through record producers that are hosted on portal pages?we would like to allow a certain number of users to create (Only Create) incident records ...
Hi,Admin doesn't have major_incident_major, but still able to edit field overview field. Why so?Thanks in Advance
Can any one provide me the condition for UI action in change form so it is only visible to requested by and requested by manager ?
If the current incident is a child incident, add a info message with a clickable parent incident number.
Why are all flow execution users (create_by) set to "system"?How is the situation different when the execution user of a flow is the name of the person who executed it and when it is system?
We wanted to restrict a user with a specific role from accessing a table if they don't have any pending ticket assigned to them or their assignment group. Context: External users will have a role called "restricted_itil" where they will have access t...
Hi All, I am creating database view on asmt_metric_result, asmt_assessment_instance and incident. I need the result to be visible to me for a specific incident survey and only if I am part of the Inc assignment group. I need help to add the sys id of...
Hey Community,I need some assistance. We use the procurement module so when we purchase assets, they are automatically created when received. We then receive an excel sheet with the hundreds of serial numbers for the assets. What is the best/easiest ...
I have a custom-scoped application that inherits from the incident table. I created a new notification to notify the caller/customer (caller_id) when an additional comment is left. However, there are two notifications sent right now. One the notifica...
