Live Agent Chat is not creating Incidents from Microsoft Teams, and message is also not coming up.
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3 weeks ago
Good evening.!
I need immediate - urgent help as this is a P1. Issue is that, we recently integrated Virtual Agent (Live Agent chat) with Microsoft Teams (Moveworks) with Service Operation Workspace.
Everything is working fine, but the below message is not coming, which is leading to no Incidents getting created.
Chat conversation messages are coming up as IMS ticket in SOW, but before that INC should get created as below.
Please help.
Earlier this message was coming, but after we implemented the new configuration, it is not working. This yellow message is not coming. I don't know where is this setup, whether on ServiceNow or Teams (Moveworks).
Please help. I would very very grateful.
https://help.moveworks.com/docs/how-to-guides-for-message-brokering
@Ankur Bawiskar @Dr Atul G- LNG @Viraj Hudlikar @ComAlums @Servicenow
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2 weeks ago
Not sure if it’s still open or not, but you can go ahead and log a new support case."
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.
Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]
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2 weeks ago
Thanks a lot for your reply, Sir. Really appreciate.