Agents are getting the notification on receiving the chat first time, but agents are not receiving sound /notifications in between chat with END user & Agent.
We can see all the notifications are enabled on workspace. But the sound notification is only audible in first message but not audible for later chats.
Please help me on this issue.
another possibility, go to Conversational Interface > Settings:
and there are these two:
The below one will direct you to the notification table that I shared above (didn't know that it was there before) and the first: Web client notifications, is this set to true?
Hi @lakshmipriy
I'm. not sure if this is not the default and desired behaviour.
Try to play around with Notifications:
(not tested)
Good luck
another possibility, go to Conversational Interface > Settings:
and there are these two:
The below one will direct you to the notification table that I shared above (didn't know that it was there before) and the first: Web client notifications, is this set to true?
