Resolved! Cant we use DPR for hardware model changes ?
HiCant we use DPR (Digital product Review(rel mgmt)) for hardware model changes ? Like Server patch related changes ?Should we use only for SW or service applications ?
Forum Posts
How to email each assignment group only their own pending tasks weekly
Hi everyone,I’m trying to implement a weekly automated emITSM forumail in ServiceNow with the following requirement:Goal:Every MondayEach assignment group should receive only the tasks assigned to their groupGroups should not see tasks from other gro...
How to find if the incident is not updated in last 5 business hours in servicenow in flow desinger
Hi, I need to find out the incident which is not updated in last X business hours in servicenow.I want to use it in a flow designer . Any help will be appreciated Thanks,Nayan
Understanding ServiceNow Flow Designer
Understanding ServiceNow Flow DesignerFlow Designer is an intuitive drag-and-drop interface in ServiceNow that allows users to build automated workflows, called flows, without writing complex code. It empowers both technical and non-technical users t...
Resolved! Guidance Required for Renewing ServiceNow Certifications
Hi Team, Currently, my Now Learning account is associated with my previous workplace email address, while my Webassessor account is registered under my personal email address. I completed my CSA and HAM certifications while I was working in my previo...
Resolved! How to stop triggering notification for specific time period?
hi All,I have got a task to stop triggering notification for specific 3 days. I have used notification's condition builder to build condition as Created Not On. It is working for only one Created Not On condition, But whenever I add or condition to C...
Workflow Approval - User activity
Hi Team,I have created an Approval for RITM using Workflow Approval - User activity and adding approvers using sys id in Advanced Script. Refer below image. For wait for condition I have set "Anyone to approve" and When anyone rejects " Rejects ...
Dell EMC Integration with servicenow
Please guide step to step Dell EMC Integration with ServiceNow
Resolved! OLA BREACH issue
I have created one ola on sc_task table and the duration type on the ola is breach on due date.also i have used the 8-6 weekdays excluding holidays in the schedule.now i have created one sc task and it qualified ola conditions and it got attached to ...
Resolved! All fields on incident should be readonly once the state is changed to reolved
When state is Resolved, it should make all the fields read only on Incident form.I tried UI Policy - but it is making only few fields read-only. function onCondition() {var fields = g_form.getEditableFields(); for (var x = 0; x < fields.length; ...
Activate VA notifications to MS Teams
Hi, I am wondering how can I activate notifications for VA through teams? I am created requested approvals to trigger the approval notifications. I am getting email notifications but I don't see any coming through via teams. The Microsoft integratio...
Navigating to an approval on a REQ from the task table for a report
Hi All,I am trying to create a report on the task table. It is a dynamic that shows the user a list view of everything assigned to them. They created a new process for one of our requests and for some reason the approval is populating on the REQ in...
Resolved! Is it feasible to auto schedule CAB meeting with microsoft teams ?
Is it feasible to auto schedule CAB meeting with microsoft teams ? If yes, what are the steps?
Resolved! Updates to sys_choice table in update sets in DEV did not recreate when promoted to TEST and PROD
Hello,I have a catalogue item created by someone else where the dropdown list items for fields actually reside in the sys_choice table. An underlying script makes the appropriate related dropdown entries appear along with a variety of UI policies. I...
SIR CISO Dashboard
I am having issues with the SIR CISO Dashboard. I am trying to get the data to populate the visualizations however it is not working. The dashboard is empty and there is a lot of data in the SIR module. Why is this the case and how can I get the dash...
