Resolved! how to restrict the standard change creation when assignment group is inactive
How to prevent standard change creation when assignment group is inactive.
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ServiceNow Live Agent Domain seperated Routing
We have a Domain separated environment in ServiceNow instance, where we have to setup Live Agent, we have chat support groups for each company, when an end user of a specific company initiates a chat, it should redirect only to his companies chat sup...
Resolved! Attachement download link in service now
Hi All, I am trying to create a Link that just download attachment but don't redirect to the attachment.I am using this under catalog item with label variable, Currently when we click the link it ask to leave the page and then attachment get downloa...
Resolved! Control Language Translation for Record Producer Choices
Hi Everyone,@Ankur Bawiskar @Dr Atul G- LNG I'm working with a Record Producer that includes a "Select Currency" variable. This variable has the following choices:1.India INR2.United States Dollar (USD) $3.Euro (EUR) €4.British Pound Sterling (GBP)...
Control Language Translation for Record Producer Choices
Hi Everyone,I'm working with a Record Producer that includes a "Select Currency" variable. This variable has the following choices:1.India INR2.United States Dollar (USD) $3.Euro (EUR) €4.British Pound Sterling (GBP) £5.Japanese Yen (JPY) ¥6.Australi...
Resolved! Cancel button When i cancel the RITM its not redirect to REQ page it directly going to XXX_LR_page
Cancel button : When i cancel the RITM its not redirect to REQ page it directly going to XXX_LR_page for all the RITM cancel below code used for this UI action function setRITMCancel() { g_form.setMandatory("work_notes", true); gsftSubmit(null, g_f...
Survey on employee portal not showing all questions when viewed on mobile device
Clicking the email from mobile device to take a survey, opens the employee portal on the device. However, when they click to take the survey it is not displaying correctly. It shows the first 2 questions of the 3 questions, but then, after answering ...
I can't remove the Teams integration
In our instance we have integration with a Microsoft Teams tenant, I know this because when I try to follow this documentation: https://docs.servicenow.com/bundle/vancouver-servicenow-platform/page/administer/virtual-agent/task/override-msteams-insta...
Resolved! Salesforce connector for Incident and case management
Hi Community,Is there a built connector to connect Salesforce Service Cloud and Service now for case management (create, update...), bidirectional flow. Any link to the specification documentation, please?Thank you Samir
Flow designer set stage to request_approved instead of waiting for approval
Hello,I’ve created the resignation form, and the Stage value is configured as 'Waiting for Approval' in Flow Designer just before the 'Ask for Approval' action. However, in the RITM, the stage is automatically changing to 'Request Approved' for users...
How to setup assignment group logic in awa queue
Hi, As per the requirement I have to route a case to single queue with different assignment group based on the case product. here I have a logic in script include and how can I configure that script at queue level with multiple assignment groups?.Is...
Resolved! Location field customization on Incident form
Hi Team,I have a requirement like below,When manually populating a Location reference field on Incident form and in all views (including SOW), the type ahead search should do an automatic "contains" search without requiring an asterisk to find the ri...
How to auto assign the incident to an assignment group based on the selected Business Service
Hi, Can someone please help in guiding me on the following: How can I setup so when user submits Incident form on ESC portal using a specific Business Service, the incident auto assigns to the related resolver group? For now I only need to setup this...
Report Writing
I'm building a report using the Source type "Table" and the Table "Task". I need to bring fields that shows the total time in service and who last worked on the request. I can't find what table would provide this information. The department doesn'...
