Hi Everyone,I was working on a requirement in ServiceNow Virtual Agent (Yokohama) where I needed the main topics to appear again automatically once a topic conversation ended.This requirement was specifically for LLM Topics, and the default "Anything...
Hi everyone, I’m trying to send a Virtual Agent notification message to Microsoft Teams (Conversational Interface) when an Incident is resolved.The notification works fine for the Service Portal, but nothing is delivered to Teams.Is there anything el...
click on edit and Select Data Visualizations on dashboard .In the configuration options, look for the Column and Row menu and ungroup it.uncheck the option “Show column filtering” to remove the filter.Click Save on the top-right corner.
So we upgraded to Zurich from Yokohama on the weekend ... Virtual Agent topics that worked fine on all previous resources are suddenly not working. Here are two things I've noticed so far: 1. Contextual search displays the word "undefined" beside th...
created custom table records through record producer and the custom table extending task table. now i want to create approvals and tasks once the record is created. I have used Flow designer but the sctasks and approvals are getting created but they ...
We want to add a “Home” button in the Virtual Agent (VA) chat header, similar to the “Start conversation” icon. When the user clicks this Home button, the VA should restart the conversation by triggering the Greeting setup topic again.
I have a doubt regarding the dashboard report in "Platform analytics" Here in the attached picture the count is indicated to left side, can i make it to the centre? and also when we click on that count it is getting opened in the same window, can i m...
There is an OOTB notification for Knowledge management. It fires when event "sn_ex_sp.knowledge.send_email" is triggered. But i cant seem to find the UI action send email which is mentioned in this event.
Once the request is submitted for a catalog item, the associated Request Item (RITM) has one Service Catalog Task (SC Task). When the SC Task state changes to Closed Complete, the corresponding RITM should also move to Closed Complete.To close the SC...
in servicenow when we assign a role to a user it should be expire after a week is there any chance to create like this not delegates roles .other than this i will assign one role to user it will expire automatically
If yes, what are the steps to configure SLA definitions for a custom table?What conditions or configurations are required to make SLAs work on a custom table?Do we need to enable any plugins or set up special relationships for SLA tracking on non-tas...
The first picture is of Virtual agent in PROD and in second picture is of DEV, i added in fallback topic in custom fallback topic field in DEV, but when it moved to prod the UI is different and don't have custom fallback topic field, does anyone has...
After the upgrade to Yokohoma, some users can't login to nowmobile app. They uninstalled and reinstalled the app and it worked, however for one user, it shows this error - What needs to be done here?
I want to integrate connectwise with ServiceNow to import infrastructure device information into ServiceNow. Need some documentation on how it can be achieved.
Hi all need small help with below requirement in service now HRSD:Yeah basically we will create salary advance request form for hr agents to submit request on behalf of employeesOnce HR case is created:First hr task will route to accounting teamNext ...