Major incident communication plans- filter recipients in To field when compose is triggered

jyothi Penukula
Tera Contributor

Hi, i have a requirement of MIM communication plans recipient list filter. When an incident is promoted to major incident - Communication plans will be attached to it(Initial, update and resolution). Open any communication plan we have communicate option there when we select compose we get email compose popup where we can modify email before sending, in To i should be able to view only few recipient lists when the caller orgid subscope is X region. how to achieve this?

 

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