Hi Folks, I currently working on virtual agent for ITSM module only on service portal.I want to enable users directly chat wit live agent support.First iam implementing on my project, i have no idea how set up live agent. live agent support on chat w...
We have enabled the Virtual Agent for the Employee Service Center (HRSD), along with Advanced Work Assignment (AWA) and HR Agent Workspace. When end users initiate a chat, it creates and auto-assigns the interaction based on available agents. As an a...
Hi Community, The list view and form view is different in a database view table. I have a table which i have created by joining 4 tables. The list view is showing correct view but when i click on any of the record. Its opening the data from some othe...
Am trying to incorporate a workflow in ATF. As per our process, in a pop up modal i do have a field "Comments". once the Comments field is populated with a value, it enables the button "Proceed" for the user. else if the comment field is empty the Pr...
Hi All, I need to grant a member of the specific group edit access(read and write) on List view and Native UI, to approximately 20 newly created fields on Application table. However, creating individual ACLs for each field in not recommended, as it ...
Hello Experts, I'm encountering an error while training a pre-built ITSM NLU model in a ServiceNow demo instance. The initial error message is: "The model references a vocabulary source which hasn't been synced - personName. Please sync the vocabular...
Hi Team, I have deactivated Change - Normal - Assess OOB flow, How can I activate it again. The system is not allowing me to activate the flow. What is the work around RegardsB Siva Teja
I am working on creating a Workspace from scratch and there is this large space under the title and the first reports. I am unable to figure out how to get rid of this gap. Anyone know how to remove this?
Hi Team,I have requested AI Search Provision on my instance (Vancouver). But Its been 3 days I have not not AI Search is not enabled yet. Is there any other things that needs to enable first. Thanks,
Hi Team, I have a requirement to change the color of Number in agent workspace when last Updated by user is not part of fulfiller group. I am using Highlight Values in now experience module and trying to keep condition like as below. javascript&colon...
Hi, There was a ServiceNow integration option under the Admin menu in our on-prem Desktop Central instance. Since migrating to the Cloud Desktop Central version, I see this integration is missing. Are there plans to add the ServiceNow integration to ...
I'm using condition builder and want the "starts with" operator to be case sensititve i want it to evaluate to true if it starts with MO/Mo/mo/mO so i don't want to make 4 Condition with OR is there a way to make it in single condition?
Hi, Additional comments, work notes and email are always collapsed if additional comments or work notes are mandatory? How to avoid this? Even I make the stacked view true, nothing happened
Hi all, How to re-open resolved incident from virtual agent ? Can you let me know how to create topic for that ?
Hi guys! first post and relatively new to SNOW with my new role. I am wondering based on our case data is it possible to segment a bar chart into 4. Attached is my bar chart of cases' assigned to my team of users. As the department is looking into ...
