Hi community I was trying to create a report which would show the time for groups to approve the Change Records. I have found a really good solution in community but need to tweak it a bit. Currently it calculates all the time from start to end (incl...
Hello!I have a requirement to create a button on Requested Item form, next to the field Configuration Item that will show all CIs related to user in "Requested for" field. I reused functionality already working on Incident, but I am struggling with m...
Hi All,I have below requirement to develop. Can anyone help me on this as am starting development couldn't get much on this. If the "Preferred model" variable is modified to a non-Empty value for a Hardware or Software request, the RITM's "Short de...
In the Washington DC upgrade a business rule was added for MID servers about the Login name. I want to suppress the emails so that we do not get the notifications. Does anyone know how to do this? Besides updating the Business rule script, is ther...
I have a requirement to send an approval from sc_request table based on the catalog item variable. Already a workflow is running on the sc_request table to create a task. Now I need to add an approval before creating the task.I have Financial Approva...
Hello Everyone!!I have the requirement of adding new categories and sub-categories on the incident table, after adding those new categories and sub categories, i want to map the configuration items for the particular categories in the incident form a...
Hi ,I want to show all servers even if they are retired "sys_class_name=server" in the reference qualifier in change request which is having OOB condition asjavascript:new TaskUtilsSNC().getConfigurationItemFilter(current)I tried : javascript&...
I have used GET and POST HTTP methods to integrate two PDI between. But I need to add PATCH and DELETE Methods also for this PATCH method i dont want give sys id in Endpoint URL itself. Instead of that is there anyway to pass sys id. If i mentioned...
This is regarding the requirement which we came across in our account for an automation where bat/batch file needs to be run in the user system through VA chat box. Could anyone let me know how to execute a batch file or run PowerShell scripts in Ser...
Hello Everyone,My customer has a requirement where they never want NLU model to auto select an Intent and trigger a flow based on that and reason being they don't want an incorrect topic to get triggered. Rather they want NLU should always recommend ...
I Have a huge number of duplicate knowledge article, I want to send the work group owners an email notification so that they can check and remove the unnecessary one.
Hello everyone, Please I have a requirement to write a regex validation that accommodates, ONLY uppercase letters, numbers, space, and special characters such as: !@#$%&*_-, How do I this please? Thanks for your continuous support.
Hi All,I have an issue with Script Include - it always return the same value of this variable "iso_short", no matter which value is this variable "name" on this table "core_country " Script include : getSite_CountryCode: function() { var user ...
Hi Team,I have created one custom field called "L1 Group" on the incident form and we have one notification "L1 group notification" that we want to send the group that is added in the field.I want that when someone added new group in the L1 group fie...
how much time required to imlement & configure Incident management &change management module in SN.