Hi @monishasp ,
There are Subflow, Playbook and Action in the flow designer which are responsible for creating problem record.
Subflow: [Non-ML] Create problem record for a major incident
Action: Create Problem Record from Incident
Playbook: Major Incident Process
Additionally there is a flow using the above mentioned action but by default it is in Draft not yet Activated.But this is when Major incident is accepted i.e., Flow: Create Problem from Major Incident
Steps to Check the OOTB Major Incident Process Playbook:
1. Open the Major Incident Process playbook.
2. Navigate to Step 8: Create Problem Properties.
3. In the Inputs section, you can view the conditions.
4. These conditions are defined in Step 1: Conditions Setup, where you can see three conditions: Close Conditions, Cancel Conditions, and Skip Conditions.
5. Click on Modify Condition to check or update the condition. For example, to check Problem Creation when the Major Incident State is Rejected, click on Modify Condition next to Cancel Condition. The OOTB conditions are defined as shown in the screenshot.
Please mark this answer as Helpful if this solution works for you.
