major incident state is set to rejected the system automatically generates a problem record

[monishasp]

When the major incident state is set to "Rejected," the system automatically generates a problem record with a message like "Problem PRB0040058 is created for this Incident." How can I trace the workflow responsible for this? Essentially, I want to prevent the creation of a problem record when a major incident is rejected. I've checked all business rules but haven't been able to find the source of this problem record creation.

[pradnyajamgaonk]

Any solution for above scenario? Even it is getting created after deactivating 

Subflow: [Non-ML] Create problem record for a major incident

Action: Create Problem Record from Incident

[Vishal Salvi1]

Hi @monishasp 

Subflow: Major Incident Playbook - Create a Problem from Incident

If my response helped, please mark it helpful and accept the solution.

Regards,
Vishal