major incident state is set to rejected the system automatically generates a problem record

monishasp
Tera Contributor

‎02-25-2025 07:01 AM

When the major incident state is set to "Rejected," the system automatically generates a problem record with a message like "Problem PRB0040058 is created for this Incident." How can I trace the workflow responsible for this? Essentially, I want to prevent the creation of a problem record when a major incident is rejected. I've checked all business rules but haven't been able to find the source of this problem record creation.

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pradnyajamgaonk
Tera Contributor

‎03-21-2025 06:27 AM

Any solution for above scenario? Even it is getting created after deactivating 

Subflow: [Non-ML] Create problem record for a major incident

Action: Create Problem Record from Incident

 

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Vishal Salvi1
Tera Contributor

‎03-24-2025 03:33 AM

Hi @monishasp 

 

Subflow: Major Incident Playbook - Create a Problem from Incident

 

If my response helped, please mark it helpful and accept the solution.

Regards,
Vishal

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