Virtual Agent forum
cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Forum Posts

Flow Stages not showing on RITM

Hello community, I have an issue when trying to upgrade from a workflow to a flow. I have a workflow currently running on a Catalog Item, which creates some tasks on the RITM and 'drives' it trough different stages defined in the workflow. I've made ...

mmihnea_0-1715865489414.png mmihnea_1-1715865512664.png mmihnea_2-1715865788111.png mmihnea_3-1715865815256.png

Save Button is not getting displayed on the report

Hi,  I have shared a report with the user but user is not able to view save button on the report. I have shared the report in two instances. In one instance, save button is displayed and in the other, it is not displayed. User is not having report_ad...

Minor change approval workflow

The current workflow in-use for our Minor change (Priority = 4 Low) Approval requires 3 level of approvals: peer review -> technical review (assignment group/line manager approval) -> Change management approval. My manager is also a member of the Cha...

Mass Email Communication to the user

Hi All, we have requirement where we need to enable a feature after to send the Mass Email Communication.We have ITSM pro license. can someone please help me with how can we enable it and the steps involved in it? Regards,Amit

Search bar for service portal

The current “Search” bar does not instantly suggest items when the user types in letters but rather resolves the item name when most of the word is typed.I have a requirement to Resolve names and suggest items as soon as the letters/text are being ty...

My Assist

Has anyone implemented my assist, how is the experience and how much effort it takes?

SN2023 by Kilo Contributor
  • 1132 Views
  • 1 replies
  • 0 helpfuls