How to scheduled a job to send the list of open incidents assigend to "HR group" every monday.
I want to Scheduled a job in which list of open incidents assgined to "HR" group every monday. can any one help me.
Forum Posts
Regarding Update of Virtual Agent branding to match Cloud Dimensions’ branding
From where we can download Cloud Dimension’s logo to Update the Virtual Agent branding to match Cloud Dimensions’ branding?
Incident fields are not getting visible on the portal in details tab.
Hello All,As we know, when an incident is submitted through the portal, certain fields become visible in the "Details" section. However, when an incident is created from the backend, the "Details" tab appears empty when viewed on the portal. We need ...
after selection of abort action check box in the form level getting error message
Hi All, after selection of abort action check box in the form level getting error message like "failed to insert record. operation against file 'sn_hr_core_case_relations' was aborted by business rule 'password issues submit verification^' business r...
Inbound Emails from same sender to multiple receivers being forwarded into ServiceNow
Hello, friends Wanted scenario: Supplier ABC sends an e-mail to finance@company.com and payroll@company.com, they then forward it into our ServiceNow instance, and creates 2 separate cases, one which is decided as the route for finance mail, and once...
In the Virtual Agent Designer, how to route the conversation back to question?
In the Virtual Agent Designer, how to route the conversation back to question?
how to make oob changes should not effect back after upgrade?
if i did modifications to the oob flow/BR/script etc will they back to oob once after upgrate? if yes how to prevent it to not to happen?
Resolved! Security prevents writing to this field
I am brand new to ServiceNow and working through the course, Welcome to ServiceNow. One of the exercises is to update Incident INC0000055 category to Software. However, when I try to do that, I get, "Security prevents writing to this field." Therefor...
I want to add additional columsn in watchlist
In watch list reference field, I able to see name and user id, now i want to add email and mobile number, so, watch list reference field should show name, user id, email and mobile number,I updated following variable attribute, but still it is not wo...
Resolved! how to enable live agent support on portal for ITSM module
Hi Folks, I currently working on virtual agent for ITSM module only on service portal.I want to enable users directly chat wit live agent support.First iam implementing on my project, i have no idea how set up live agent. live agent support on chat w...
Field level ACL is not working even all conditions are satisfied
We have enabled the Virtual Agent for the Employee Service Center (HRSD), along with Advanced Work Assignment (AWA) and HR Agent Workspace. When end users initiate a chat, it creates and auto-assigns the interaction based on available agents. As an a...
Resolved! List view and form view is different for a database view table
Hi Community, The list view and form view is different in a database view table. I have a table which i have created by joining 4 tables. The list view is showing correct view but when i click on any of the record. Its opening the data from some othe...
How to enable a button on the pop up modal accessible only for ATF
Am trying to incorporate a workflow in ATF. As per our process, in a pop up modal i do have a field "Comments". once the Comments field is populated with a value, it enables the button "Proceed" for the user. else if the comment field is empty the Pr...
Need suggestion on Access Control
Hi All, I need to grant a member of the specific group edit access(read and write) on List view and Native UI, to approximately 20 newly created fields on Application table. However, creating individual ACLs for each field in not recommended, as it ...
NLU Vocabulary Source Error in ServiceNow Demo Instance
Hello Experts, I'm encountering an error while training a pre-built ITSM NLU model in a ServiceNow demo instance. The initial error message is: "The model references a vocabulary source which hasn't been synced - personName. Please sync the vocabular...
