Manager sync issue for duplicate names
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01-15-2024 04:55 AM
Users are getting populated from Azure and if they are getting the same name, manager of user is not getting populated correctly.
Suppose if there are 2 sam and both sam's manager are different but since name is same due to which manager name is not getting populated correctly.
The requirement is
We are syncing the users from Azure into ServiceNow, we are able to populate the different attributes of users from Azure such as email address, location and manager but in manager attribute from Azure, we can just pass First name and last name due to which it is causing issue in ServiceNow. When we are trying to populate the user's manager in ServiceNow, we do not have email address of manager from Azure and due to which it is incorrectly populated
For example: there are 2 managers with the same name, then a wrong manager is being populated to a user due to same name.
Kindly help me solve this.
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01-31-2024 07:41 PM
Is it a PULL from ServiceNow or Push from Azure ?
- If its a PULL ?
- What is the method of PULL ?
- If its PUSH?
- Ask your Azure admin to push manager email address.