Mandatory Fields in Incidents

[sseverance]

Hi folks. Quick question on mandatory fields in Incidents. Is it possible to use conditional logic to make a field mandatory on Incidents? For instance, if the category is application, then make the service a mandatory field. 

[Todd Goodhew]

Yes.  Use UI Policies for this.

[GlideFather]

Hi @sseverance,

there are several options, but for example if you create a onChange client script that will work in form view, but not for the list view. Always think about different approaches or decide what you want to achieve 🙂

With that onChange client script together with disabling list-edit option for that field, otherwise change as per list view will not bring the mandatory attribute to the service field...