Map to fields

[TimothyD9136024]

How can I get the business service and the service offerings mapped once the request is submitted

[Chaitanya ILCR]

Hi @TimothyD9136024 ,

That you can do it via workflow or the flow which you are using. Just add an run script activity or an Action based on the what the catalog item is following and set the Business service and Service Offering.

Please mark my answer as helpful/correct if it resolves your query.

Regards,
Chaitanya

[Ankur Bawiskar]

@TimothyD9136024 

you can use workflow run script to set the values

OR

you can use flow designer update record action

Note: those are checkboxes and your fields are reference so ensure you set the correct sysIds

If my response helped please mark it correct and close the thread so that it benefits future readers.

[Rohit Singh]

Hi @TimothyD9136024 ,

If you creating the process engine via Flow Designer then with the help of Action Update Record and then select the trigger point which is actually an RITM record and then you can update any field of an RITM record. Refer Snip

Or you can also create an Business rule on RITM table, with condition "Item" = "Your Catalog Item" and set the value of your required fields as per your use case.

If my response helped please mark it correct and close the thread so that it benefits future readers.

Regards,

Rohit