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metric definition

Gaurav69
Tera Contributor

Hii, I want a demo case of Metric Definition with Script Calculation Type. Can you please create an easy case with a small script. I just wanna see how it works.

1 REPLY 1

Mark Manders
Giga Patron

What's wrong with the ones already in the system? 

 

https://your_instance_name.service-now.com/now/nav/ui/classic/params/target/metric_definition_list.d...

 

My instance has 8 Metric Definitions (OOB) with script calculation. The 'Create to Resolve Duration' even has the explanation in the description. Use case is simple: knowing the time from create to resolve of an incident.


Please mark any helpful or correct solutions as such. That helps others find their solutions.
Mark