Virtual Agent forum
cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Forum Posts

Virtual Agent Designer Topic stuck on 'Connecting'

Hi all, I am having trouble opening any topics from Virtual Agent Designer. When I navigate to Virtual Agent > Designer, the page prompts me to log in again which I've not seen before (see screenshot). Once I click any topic to view or edit, it only ...

va_connecting.jpg
beccintech by Tera Contributor
  • 1212 Views
  • 4 replies
  • 6 helpfuls

Unable to hide one field on Catalog item form

Hi All,There is one field with multiple options , It should not visible by default when form loads, It should only visible when someone selects "yes" as an option on another field.I have tried creating Catalog UI policy and catalog Client script but ...

deepikagang_0-1738594926071.png
deepikagang by Tera Contributor
  • 579 Views
  • 12 replies
  • 0 helpfuls

Resolved! List type field record in Related List

Hi all, I have a custom field (List Type) named as Configuration item on Table 1 (Policy Exception). This field is referencing to Table 2 (cmdb_ci).When I open records of table 2, it contains related list of table 1 as shown below. When am adding rec...

utkarsh_attri_0-1738646990030.png utkarsh_attri_1-1738647095349.png
David Boom by Tera Contributor
  • 927 Views
  • 12 replies
  • 0 helpfuls

virtual agent

HI @TEAM  i am currently working on live agent chat configuration com.glide.connect.support i am unable to download this plugin because of this the chat set up is disabled is there any article are any docs that help me to set up the live agent  thank...

Create Major Incidents

When a new incident is created, its short description will be compared with existing incidents. If the new short description has a 70% similarity with at least two existing incidents, a pop-up message will be displayed to confirm the creation of a ma...

Change approval - Looping

Hi All,On the change table we have a change type which simply ask approval from the members of the assignment group.Twice now it have went into a loop, where after requesting approval, and a member clicks the "Approve" button on the approval request....