License for Reporting Role
Dear All, I would like to know if any licensing involved for reporting role especially report_user, report_group if we grant this role to non ITIL user would it consume license ? @fmahfoodh
Forum Posts
Change "preapproved" to "Standard" on sn_chg_model_ui_landing.do
I want to Change "preapproved" to "Standard" on sn_chg_model_ui_landing.do. Will this impact anything else in the system. I have found below: No. This will not have any impact on the system if you are not using Language translation plugin. if you ar...
Resolved! How to extract information from additional information column of a catalog item
Hello Team,I am trying to extract content users have input in the additional column of a catalog item into a report. Please note the variable is HTML type and its not mapped to any field
14-Day Automatic Closure of case record with automatic email is triggered to the "requester"
we have record producer "Platform Access Request" and respective flow for the case record life cycle.based on the Request Type choices belowflow will triggers approvals in only 2 choices( first and 4) selection for the record producer.Now we need to...
Disable related list edit on specific state using ACL
How to set related list edit as disabled in ACL. See below steps done. 1. In the Change Request form, Problem related list should be disabled when state is Authorize in Change form.Screenshot below shows that problem statement is already disabled. AC...
Resolved! Change the status of the record immediately the review date passes
Hi All, If you see the picture the record has two fields review date and status . Currently status is "in use" when review date is ahead of current date but status will be "retire" immediately when review date passes . Can we achieve it through flo...
How to Create a Standard Change Template with Tasks and Move It to Another Instance?
How can I create a Standard Change Template in ServiceNow and add multiple Change Tasks to it?Also, what is the correct way to move the entire template along with its tasks to another instance using Update Sets?Are there any best practices or specifi...
reducing the loading time at the time of filter conditions apply on Table level
Hello Everyone, O have one approval Table having the 20 lakhs records. But it takes long time to load the atble at the time oe opening2.if i applied filter condition like assignment group, approver , approval for , approving it takes almost 5...
How to start with regression test pack for Incident / Change / Problem process
How regression testing is done on Servicenow with regression test pack for Incident / Change / Problem process ?
Anyone using ServiceNow for NERC CIP?
If anyone from the community is implementing or planning to implement ServiceNow for NERC CIP, please let me know.
load the standalone Virtual Agent web client to onto a browser via URL link
Hi, We are loading the standalone Virtual Agent web client to onto a browser via URL link : https://instance.service-now.com/$sn-va-web-client-app.doHowever with this link default virtual agent bot is opening but not the custom bot. I want to open ...
Resolved! call script include
Hi Team, can anyone help me in the script how to call script include and its function from schedule job for every 24 hours i have to call the script include from schedule job
RITM Approval
if one person is creating an RITM, it should NOT go for approval to same person, rather it should go for approval to others from his team for approving it. For this i want to change the workflow .How to do it
Resolved! ServiceNow Service Bridge integration Mapping of the Reference field (Assignment Group)
I have established the connection using Service Bridge Between two ServiceNow instances and did the incident integration with service bridge remote task definition. For the incident all the fields are mapping except reference fields(for example Assig...
After clone tech hub portal global search not returning any results in the servicenow
After clone one of the instance tech hub portal global searches not returning any results in the ServiceNow.
