Microsoft Azure OpenAI ChatGPT in Virtual Agent

[Abeer-khan]

Hello Experts,

I have integrated Microsoft Azure OpenAI ChatGPT in Virtual agent using Generative AI controller spoke "Action" utility. I'm also using AI search fallback topic in the VA design. Right now the OOB AI search is working fine and I'm also able to chat with Azure OpenAI and get the response. 

Question:  I have a requirement for virtual agent "if a user inputs a query the OOB AI search must search for internal knowledge articles and catalog items (which it already does) based of user's query and OOB AI search response should be sent to AzureOpenAI and then AzureOpenAI must process it and display it back to the end-user in a nicer way.

Can we process the Search Response, and extract the text content from it and assign it to a variable then pass the variable value to Azure OpenAI ChatGPT using the "context" field in the option that has QnA

Is this feature available in Service Now? If yes how to achieve this?

Best regards,

Abeer