Incident Number as Incident form URL

[Neeraj08]

I got a requirement where i need to keep the incident form link along with my email. This URL should be same as the required Incident number . 

[Unique45]

Hello @Neeraj08 

Add ${URI_REF} in the Message of the notification to get link of the incident in the email.

Please refer the below screenshot:

If it is helpful, please mark it as a thumbs-up and accept the correct solution.

Thanks!

[Neeraj08]

I need to attach the url in my external email. not within servicenow. So when clicked, it should redirect to this particular incident form

[Ankur Bawiskar]

@Neeraj08 

So what did you configure so far and what's the outcome and what's required?

[Neeraj08]

Hello @Ankur Bawiskar ,

Nothing right so far, my requirement is to include a link in my external mail that redirects to the required incident form. the link label should be the incident number itself.

Regards

Neeraj