Microsoft Azure SSO integration with ServiceNow Test Connection Issue

[rahulrockkk]

Hi Team,

While doing test connection in the Microsoft Azure SSO integration related identity provider in ServiceNow, I  am getting the below mentioned error message and unable to complete the test connection part. Please check this issue and provide your inputs.

Issue Details:

Sorry but we are having trouble signing you out.

Sign out Failed. The initiating application is not a participant in the current session.

Thanks & Regards

Rahul Chander

[rahulrockkk]

@Vasantharajan N and @Ankur Bawiskar  - Could you please check this issue and provide your inputs. Thanks in advance.

[Vasantharajan N]

@rahulrockkk - Please check the configuration in Azure AD like Application register for SSO, URLs mentioned which throws such errors. 

[Bhuvan]

@rahulrockkk 

Check below thread,

https://www.servicenow.com/community/servicenow-ai-platform-forum/cannot-authenticate-user-using-azu...

Check ServiceNow SSO Configuration for Identity Provider Logout URL and confirm it is correctly configured. 

Check SAML request for Login and Logout and if needed enable debug to check more details,

https://learn.microsoft.com/en-us/entra/identity-platform/single-sign-on-saml-protocol

If this helped to answer your query, please mark it helpful & accept the solution. 

Thanks,

Bhuvan

[Bhuvan]

@rahulrockkk 

Below is the documentation link for the error,

https://www.servicenow.com/docs/bundle/zurich-platform-security/page/integrate/single-sign-on/refere...

Follow below knowledge article to resolve the issue,

https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0727994

If this helped to answer your query, please mark it helpful & accept the solution. 

Thanks,

Bhuvan